Medical Secretary: NHS Patient Referrals & Admin

Bedfordshire Hospitals NHS Foundation Trust; Luton; On-site; GBP 26,000 - 32,000; Full time

Job summary

Bedfordshire Hospitals NHS Foundation Trust is seeking a Medical Secretary to support the Neurophysiology Department in a busy hospital setting. The role focuses on efficient administration, handling referrals and patient correspondence with care and professionalism.

You will liaise with patients and clinical staff, manage appointments, maintain confidentiality, and contribute to a smooth patient pathway while adhering to Trust policies. Training is provided to support your development.

Qualifications

• Proven ability to organise and prioritise workload
• Strong communication with patients and colleagues
• High attention to detail and accuracy in administration
• Maintains confidentiality of patient information
• Efficient handling of multiple tasks and deadlines
• Proficient typing and IT skills (MS Office)

Responsibilities

• Provide a comprehensive secretarial service for NHS clinical team.
• Process referrals, correspondence and other clinical administration accurately and efficiently.
• Act as a focal point for the clinical team and patients, supporting referrals and medical reports.
• Arrange referrals, medical reports and administrative work for the team.
• Receive referrals, register patients, make appointments and provide reports to referrers.
• Maintain confidentiality and handle sensitive patient information at all times.
• Prioritise competing demands and meet deadlines in a busy hospital environment.

Skills

Organisational skills

Communication

Attention to detail

Confidentiality

Time management

Typing

Tools

Excel

Word

Outlook

Job description

Bedfordshire Hospitals NHS Foundation Trust is seeking a Medical Secretary to support the Neurophysiology Department in a busy hospital setting. The role focuses on efficient administration, handling referrals and patient correspondence with care and professionalism.

You will liaise with patients and clinical staff, manage appointments, maintain confidentiality, and contribute to a smooth patient pathway while adhering to Trust policies. Training is provided to support your development.