Medical Secretary

The Pearson Whiffin Recruitment Group; Maidstone; On-site; GBP 15,000 - 21,000; Part time

Job summary

The Pearson Whiffin Recruitment Group is assisting a healthcare employer in Maidstone to recruit a Medical Secretary for part-time hours. The role requires experience with referrals, clinical correspondence and NHS processes in a fast-paced environment.

You will support clinical teams by processing referrals, managing documentation and liaising with GPs, patients and hospital staff while maintaining strict confidentiality and accuracy.

Qualifications

• Experience as a Medical Secretary is required.
• Experience handling clinical correspondence, referrals and admin processes.
• Strong NHS/GP practice applicable knowledge is preferred.
• Excellent organisation and ability to manage a high workload.
• Comfortable interacting with patients and clinicians while maintaining confidentiality.

Responsibilities

• Manage and process patient referrals to hospitals and other healthcare providers using the NHS e-Referral Service (ERS).
• Coordinate urgent referrals, including 2-week wait referrals, ensuring appointments are arranged within the required timescales.
• Prepare and manage clinical correspondence, referral documentation and medical reports.
• Liaise with GPs, healthcare professionals, hospital departments and patients regarding referrals and appointments.
• Respond to patient enquiries, providing updates and resolving referral-related queries.
• Maintain accurate patient records and ensure relevant documentation is correctly processed and stored.
• Monitor referral systems and keep up to date with changes to procedures and documentation.
• Support the wider administrative and clinical teams, providing cover when required.
• Ensure all work is completed in line with confidentiality, accuracy and healthcare standards.

Skills

Medical secretary

Organisational skills

Patient communication

Confidential handling

Teamwork

Independent work

Tools

EMIS

Anima

iPlato

DORIS

NHS ERS

Job description

Medical Secretary - Part time

Location: Maidstone
Salary: £13.15ph
Job Type: Permanent - 25 hours a week

We are currently recruiting for an experienced and highly organised Medical Secretary to join a busy healthcare environment.

This is an excellent opportunity for someone with previous medical secretarial experience who thrives in a fast-paced setting and is confident managing clinical correspondence, patient referrals and administrative processes.

The successful candidate will play a key role in supporting clinical teams, ensuring referrals and correspondence are processed accurately, efficiently and within required timescales.

Key Responsibilities

• Manage and process patient referrals to hospitals and other healthcare providers using the NHS e-Referral Service (ERS).

• Coordinate urgent referrals, including 2-week wait referrals, ensuring appointments are arranged within the required timescales.

• Prepare and manage clinical correspondence, referral documentation and medical reports.

• Liaise with GPs, healthcare professionals, hospital departments and patients regarding referrals and appointments.

• Respond to patient enquiries, providing updates and resolving referral-related queries.

• Maintain accurate patient records and ensure relevant documentation is correctly processed and stored.

• Monitor referral systems and keep up to date with changes to procedures and documentation.

• Support the wider administrative and clinical teams, providing cover when required.

• Ensure all work is completed in line with confidentiality, accuracy and healthcare standards.

The Ideal Candidate

• Previous experience working as a Medical Secretary, ideally within a GP practice or NHS environment.

• Experience using EMIS, Anima, iPlato, DORIS and the NHS e-Referral Service would be highly advantageous.

• Strong understanding of medical terminology and referral processes.

• Excellent organisational skills with the ability to prioritise a busy workload.

• Confident communicating with patients, clinicians and external healthcare providers.

• Strong attention to detail and accuracy when handling confidential information.

• A proactive, professional and supportive approach to teamwork.

• Ability to work independently and manage competing deadlines.

If you are an experienced Medical Secretary looking for your next opportunity within a supportive healthcare environment, we would love to hear from you.