Medical Secretary - Gastroenterology

NHS; Walsall; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading healthcare provider is seeking a full-time medical secretary for the Gastroenterology department. The role involves comprehensive secretarial support, excellent communication skills, and the ability to manage a dynamic workload. Ideal candidates will have experience in an NHS environment and proficiency in Microsoft Office.

Qualifications

• Experience working in an NHS office environment.
• Ability to supervise and motivate secretarial support staff.

Responsibilities

• Provide comprehensive secretarial support including typing clinic letters.
• Liaise with patients and relatives for appointment information.
• Manage and prioritize own workload with limited supervision.

Skills

Communication

Organizational Skills

Problem Solving

Tools

Microsoft Office

Job description

The Division of Medicine has a vacancy for a full time medical secretary to work within the Gastroenterology department.

We are looking to recruit someone who can provide a comprehensive medical secretarial cover to the GastroDepartment. Personal organization, well developed communication skills and the ability to prioritise workloads and juggle ever-changing priorities are also essential, as is the flexibility and ability to demonstrate working in a fast paced environment. We are looking for team players who are able to work on their own initiative. If you feel you have the necessary qualities and skill set we would be delighted to hear from you.

Main duties of the job

To provide comprehensive secretarial and administration support, typing of clinic letters, handling first line enquiries from patients, relatives and staff and coordinating waiting lists and clinics for an assigned group of clinicians.

About us

Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in2018, extension of a Neonatal Unit and brand new, state of the art Emergency Department is in the process of being completed.We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce

RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM

Job responsibilities

1. To provide a comprehensive, medical audio and word-processing service to the clinical team. This includes typing of clinic letters, taking & typing of minutes at meetings, discharge summaries and medico-legal reports.

2. Obtaining medical notes to assist the clinical team with the management of appointments, keeping track of referrals to ensure patients are promptly reviewed and appropriate follow up arrangements are in place in line with the patient pathway.

3. To answer the telephone promptly and politely; telephoning patients where appropriate using tact, discretion and empathy in all situations.

4. Liaising with patients and relatives, providing routine information e.g. about appointments or clinic information, which may require tact and persuasive skills or where there are barriers to understanding.

Please refer to JD for more details

Person Specification

EXPERIENCE

• Excellent knowledge of the full range of Microsoft Office Programmes (ie Word/Outlook/Excel/Powerpoint
• Experience working in an NHS office environment
• Experience dealing with non-routine issues such as problem solving, developing alternative or additional administrative procedures
• Experience of planning and organising events eg: MDT's and case conferences
• Understanding of RTT targets

SKILLS

• Able to use own initiative and able to work with limited supervision, managing and prioritising own workload
• Ability to accurately maintain computerised and manual filing/documentation system
• Ability to supervise and motivate secretarial support staff
• Excellent interpersonal and communication skills

KNOWLEDGE

• Advanced knowledge of specialist medical terminology and secretarial proceduress, many of which are non-routine
• Understanding of Trust internal policies as appropriate
• Clear understanding of confidentiality and data protection issues
• Knowledge of internal PAS system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£26,530 to £29,114 a yearper annum, pro rata