Medical Secretary (Bank)

NHS; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une opportunité excitante pour un secrétaire bancaire au sein d'une pratique médicale de Londres, exigeant des compétences en communication exceptionnelles et une expérience préalable en milieu clinique. Ce poste requiert une capacité à travailler à la fois de manière autonome et collaborative, avec des responsabilités variées dans le support administratif et la gestion des flux d'informations. Les candidats doivent être organisés, réactifs et posséder une connaissance pratique des systèmes cliniques informatisés, notamment EMIS.

Qualifications

• Expérience dans un environnement de pratique générale nécessaire.
• Connaissance des systèmes cliniques informatisés et processus e-referrals.
• Aptitude à travailler de manière autonome et en équipe.

Responsibilities

• Responsabilités administratives incluant la gestion des appels et le traitement des documents.
• Interaction avec les patients et le personnel au sein de l'équipe multidisciplinaire.
• Entrée de données dans le dossier médical électronique.

Skills

Communication skills

Time Management

IT skills

Education

GCSE level or equivalent in Mathematics

Medical Assistant Training

Tools

EMIS clinical system

Docman Management

Job description

To be responsible for undertaking a wide range of secretarial and administrative duties and the provision ofadministrative support to the multidisciplinary team.

Main duties of the job

Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timelymanner, liaising with multidisciplinary team members and external agencies such as secondary care andcommunity service providers in accordance with current policies, including the use of the electronic referralservice (ERS).

About us

We area friendly, supportive and progressive practice, operating in spacious andmodern premises in Putney, close to the high street.

We arelooking for a Bank Secretary to provide professional and efficientservices to support our patients and colleagues.

Previousprimary care experience is an advantage and Knowledge of using EMIS WEB isdesirable.

Wewelcome applications from all those who are, committed, reliable, calm,enthusiastic, flexible, proactive and have great attention to detail. Goodtelephone and face-to-face manner are essential as well as the ability tointeract with patients in a polite and sympathetic manner.

Job responsibilities

Key Attributes

It is essential that the post holder is able to demonstrate an ability to work autonomously as well as partof a team.

An ability to demonstrate initiative, empathy and problem-solving skills, along with strongcommunication and negotiation skills at all levels.

An ability to engage in a professional manner applicable to this role.

To provide support and integration with other colleagues and teams within the organisation to workcollaboratively with different staff groups i.e. Physicians Associates / Clinical Pharmacist / Receptionteam and Management Leads.

Main Duties

The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirementto carry out other tasks; this will be dependent upon factors such as workload and staffing levels

a. Typing letters, reports and associated documentation as requiredb. Liaising with external agencies such as hospitals and community services, ensuring referrals areprocessed efficiently

c. Managing all enquiries in an effective manner

d. Maintaining an accurate referrals database

e. Actioning all incoming email

f. Processing calling letters as requested

g. Scanning patient related documentation and attaching scanned documents to patients healthcarerecords

h. Inputting data into the patients healthcare records as necessary

i. Processing referrals using the electronic referral system (ERS)

j. Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms

k. Coding data on the clinical IT system

l. Answering incoming phone calls, transferring calls or dealing with the callers request appropriately

m. Managing all administrative queries as necessary

n. Carrying out system searches as requested

o. Maintaining a clean, tidy, effective working area at all times

p. Supporting all clinical staff with general administrative tasks as requestedIn addition to the primary responsibilities, the Medical Secretary may be requested to:

q. Partake in audit as directed by the audit lead

r. Produce meeting agendas and record the minutes of meetings

s. Support reception staff, providing cover during staff absencest. Complete opening and closing procedures in accordance with the duty rota

Person Specification

Experience

• Practical experience of working as part of clinical admin
• team
• Experience of using own initiative and working
• autonomously
• Experience of working within a General Practice
• Practical experience of computerised recording systems
• Docman Management (Coding, Filing, Work flowing) and
• EDTs
• Prescription Processing to include EPS

Qualifications

• Educated to GCSE level or equivalent in Mathematics and
• Medical Assistant Training

Skills

• Excellent communication skills (Written and Oral)
• IT skills aligned to clinical processes (eRefferals)
• EMIS clinical system
• Time Management and the ability to work to deadlines
• Interpersonal and communication skills

Knowledge

• A detailed understanding of a General Practice environment