Medical Secretary/Administrator

NHS; Shrewsbury; On-site; GBP 22,000 - 28,000; Full time

Job summary

An exciting opportunity has arisen for a motivated Medical Secretary/Administrator at a leading medical practice in Shrewsbury. The role involves a variety of administrative duties, including managing referrals, liaising with patients and healthcare professionals, and supporting clinical staff. The ideal candidate will have experience in a healthcare setting and possess excellent communication and IT skills. Join a friendly team dedicated to providing high-quality medical care.

Qualifications

• Experience in administrative duties and healthcare settings.
• Experience with audio typing/dictation.

Responsibilities

• Typing letters, reports, and documentation as required.
• Liaising with external agencies to ensure efficient referrals.
• Maintaining an accurate referrals database.

Skills

Communication

IT Skills

Time Management

Interpersonal Skills

Education

GCSE in Mathematics

GCSE in English

Medical Terminology Training

Clinical Coding qualifications

Tools

Office 365

Outlook

Job description

An exciting vacancy has arisen at The Beeches Medical Practice. We are looking for a motivated and forward thinking Medical Secretary/Administrator to join our expanding team, working on a full time basis (37 hours per week).

The post holder will be responsible for undertaking a wide range of secretarial andadministrative duties and will liaise with patients, practice staff and the wider multidisciplinary teams. The post holder may also be contacting secondary care services and should maintain a professional capacity and manner at all times.

Main duties of the job

Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service.

About us

The Beeches Medical Practice is a friendly 4 partner practice. The practice is situated on the south side of Shrewsbury providing medical care for approximately 7,100 people.

In addition to the Partners, the practice has an amazing team that is made up of an Advanced Nurse Practitioner, a Physicians Associate and a nursing team consisting of 4 Practice Nurses and a Healthcare Assistant. We also work closely within our Primary Care Network, offering appointments with First Contact Practitioners, Healthy Lives Advisors and Clinical Pharmacists.

Our lovely administrative team includes the Practice Manager, Operations Manager, Data Quality and IT Lead, Care and Community Co-Ordinator, and a team of 11 Medical Receptionist/Administrators/Dispensers. The practice has strong links with teams of Health Visitors and District Nurses and Community Midwives.

We are a training practice, and all clinicians and staff are very involved in ensuring the trainees gain full experience of all aspects of life in general practice.

Job responsibilities

The following are the core responsibilities ofthe Medical Secretary. There may be, on occasion, a requirement to carry outother tasks; this will be dependent upon factors such as workload and staffinglevels:

a. Typing letters, reports and associateddocumentation as required

b. Liaising with external agencies such ashospitals and community services, ensuring referrals are processed efficiently

c. Managing all enquiries in an effectivemanner

d. Maintaining an accurate referralsdatabase

e. Actioning all incoming email

f. Processing letters as requested

g. Scanning patient related documentationand attaching scanned documents to patients healthcare records

h. Inputting data into the patientshealthcare records as necessary

i. Processing referrals using theelectronic referral system

j. Processing requests for information i.e.,SAR, insurance/solicitors letters and DVLA forms

k. Coding data on the clinical IT system

l. Answering incoming phone calls,transferring calls or dealing with the callers request appropriately

m. Managing all administrative queries asnecessary

n. Carrying out system searches asrequested

o. Maintaining a clean, tidy, effectiveworking area at all times

p. Supporting all clinical staff with generaladministrative tasks as requested

Person Specification

Experience

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a healthcare setting as a Medical Secretary
• Experience with audio typing/dictation

Skills and Qualities

• Excellent communication skills (both written and oral)
• Good set of IT skills including experience with Office 365 and Outlook
• Clear and polite telephone manner
• Effective time management
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Ability to follow policies and procedures
• Ability to work under pressure
• Knowledge of clinical IT systems

Qualifications

• Educated to GCSE in Mathematics and English (C or above)
• Medical Terminology Training
• Clinical Coding experience/qualifications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.