Medical Secretary/Administrator

NHS; Darwen; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading NHS practice in Darwen seeks a Medical Secretary to join their dedicated team. The role involves clerical tasks, patient interactions, and administrative support, requiring excellent typing skills and knowledge of medical terminology. Offerings include NHS benefits, a supportive team environment, and opportunities for professional growth.

Benefits

Free on-site parking

Access to NHS discounts

Uniform provided

Christmas staff party and social events

Enrolment onto NHS Pension Scheme

Qualifications

• Good general education with NVQ or equivalent in medical secretarial work.
• Proficiency in Microsoft Office, especially Excel, and some knowledge of EMIS Web.
• Ability to work independently, under pressure, and as part of a team.

Responsibilities

• Providing efficient typing and administrative services to GPs and health professionals.
• Maintaining accurate filing and record systems, retrieving medical records when necessary.
• Facilitating patient communications and maintaining the computer clinic system.

Skills

Medical Terminology

Audio Typing

Teamwork

Flexibility

Communication

Education

Good standard of general education

NVQ certificates

ECDL

Audio Typing RSA or equivalent

AMSPAR Medical Secretary (or would consider)

Tools

Microsoft Excel

EMIS Web

Microsoft PowerPoint

Job description

Are you looking for a more fulfilling role? One that gives you a sense of achievement knowing that each day you are helping people access the healthcare they need? If you like variety and enjoy working in a fast paced environment, within a fantastic team, this may be the perfect opportunity for you!

Medical Secretaries are representatives of the practice and therefore it is essential the post-holder will:

• Ensure that patients are received in a courteous, reassuring and non-judgmental manner
• Undertake a wide range of clerical tasks, have excellent keyboard skills and knowledge of word processing and data inputting
• Be required to work on their own initiative and be first point of contact for all elements of Secretarial functions such as referrals, letters, providing administrative functions for Cardiology and Minor Surgery Services.
• To be able to work with minimum supervision within the parameters of this job description
• To be part of the multi-disciplinary team and to act as a team member at all times.

Main duties of the job

• To provide an efficient audio, copy typing and word processing service for GPs and Health Professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner
• To make appointments, bookings and admissions as required. Choose and Book
• Experienced in all functions of Microsoft Office with high level of knowledge in Excel Spreadsheets
• To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure
• To retrieve medical records and assist the completion of medical/insurance records
• To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
• To maintain the computer clinic system in an accurate and secure manner
• To assist with the gathering of statistics and information when required
• Maintain adequate supplies of office stationery in order to perform your secretarial duties
• Understanding of Systems such as AccuRx, Lexacom and Iplato
• Charging patients the appropriate amount for private work, providing a receipt to the patient and recording the charge in the applicable spreadsheet

About us

We are a 6 GP Partner GMS Practice. Well established as teaching practice with a large and varied Clinical team, situated in a purpose-built premises in Darwen providing care to approximately 14,000 patients.

Some of the benefits of working at Darwen Healthcare include: Free on-site parking, a staff kitchen and staff room, enrolment onto the NHS Pension Scheme, access to NHS discounts, uniform (tops). Christmas staff party and other social events. In addition to the above, you will be part of an amazing, friendly, caring, conscientious and supportive team, run and managed by the Business Manager/Management Team.

Job responsibilities

• To provide an efficient audio, copy typing and word processing service for GPs and Health Professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner
• To make appointments, bookings and admissions as required. Choose and Book and provide a first class administrative function for Cardiology and Minor Surgery Clinics.
• To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure
• To retrieve medical records and assist the completion of medical/insurance records
• To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
• To maintain the computer clinic system in an accurate and secure manner
• To assist with the gathering of statistics and information when required
• Maintain adequate supplies of office stationery in order to perform your secretarial duties
• Charging patients the appropriate amount for private work, providing a receipt to the patient and recording on the appropriate spreadsheet
• Record and demonstrate a sound knowledge of the clinical system
• Developing a good working knowledge of the Emis Web clinical system
• Demonstrate a sound knowledge of outlook and NHS E-mail
• Scanning of all correspondence in accordance with practice protocols
• Operate choose and book system by arranging patient hospital out-patient appointments, provide support and training to colleagues using choose and book, mentoring other staff of choose and book issues
• Maintaining statistics for monthly and annual audits
• Recording referrals
• Monitoring all correspondence and entering by Snomed Codes
• Ensure correspondence is forwarded to the appropriate clinician
• Photocopy as requested
• Filing and extracting records and any documents relating to patients
• To be involved in clinical audits as and when appropriate

Person Specification

Qualifications

• Good standard of general education
• NVQ certificates
• ECDL
• Audio Typing RSA or equivalent
• AMSPAR Medical Secretary (or would consider)
• Microsoft EXCEL and other associated packages
• Working Knowledge of EMIS Web
• Working knowledge of Excel and PowerPoint
• E-mail access
• Knowledge of Powerpoints

Experience

• Medical Terminology
• Knowledge of Emis Web
• General Practice Experience
• Working within a team
• Work under pressure
• Work on own initiative
• Ability to work in a team
• Open and friendly
• Flexible
• Sense of humour
• Self-development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experienceBand 3-4 Dependent on experience