Medical Secretary

NHS; Wymondham; On-site; GBP 20,000 - 25,000; Full time

Job summary

Wymondham Medical Partnership is seeking an enthusiastic Medical Secretary to provide essential administrative support to our GPs and Nurses. This role requires excellent IT, organizational, and communication skills, along with a commitment to confidentiality. The successful candidate will join a supportive team and contribute to the continuous improvement of our services.

Benefits

Support with ongoing training and development

Onsite staff parking

Friendly and professional environment

Qualifications

• Experience in an administrative/secretarial role.
• Experience working within the NHS.
• Ability to manage a heavy workload.

Responsibilities

• Provide general secretarial support to Doctors and Health Professionals.
• Produce referral letters and manage clinic appointments.
• Ensure confidentiality and compliance with health and safety regulations.

Skills

Communication

Organisational

Attention to detail

Customer service

Education

GCSE Grade C or above in English and Maths

Tools

Microsoft Office

Job description

Wymondham Medical Partnership requires an enthusiastic Medical Secretary to join our team.

This is a great opportunity to be part of a dedicated team providing administrative and secretarial support to our GPs and Nurses.

Full or part-time hours considered.

Main duties of the job

You will ideally have secretarial experience, have excellent IT, organisational and communication skills and have the ability to work as part of a team and as an individual. You will need to have great attention to detail working accurately, methodically and efficiently.

You will understand the absolute need for confidentiality as you will be dealing with sensitive information.

Knowledge of Medical Terminology and SystmOne would be an advantage.

About us

As well as being part of a supportive and welcoming team, the successful candidate will benefit from:

• A friendly, forward-thinking and professional environment;
• A culture of continuous improvement and learning;
• Support with ongoing training and development;
• Onsite staff parking;

Job responsibilities

Purpose and Scope:

The post holder will provide general secretarial support to the Doctors, Health Professionals and Practice Manager.

The post holder will provide a high quality service within the Practice and will contribute new ideas to improve and enhance the team’s performance.

The post holder will communicate effectively with patients, carers and team members, recognising that alternative methods of communication will be required on occasion.

The nature of this post requires confidentiality to be of paramount importance at all times.

Responsibilities:

1. To produce referral letters, letters to patients, non-referral letters to Consultants plus medical reports from outside agencies as required from dictation.

2. To prioritise Tasks first thing every morning and throughout the working day.

3. To liaise with hospital staff as and when necessary to chase up appointments, results and clinical letters.

4. To liaise with community staff such as physiotherapists, occupational therapists, speech therapists, dieticians etc. concerning patients.

5. To liaise with Social Services and other agencies where necessary regarding patients welfare and needs.

6. To liaise with patients regarding any queries they may have re appointments, results and any other problems arising.

7. To manage incoming microsuction referrals and liaise with referring surgeries when necessary.

8. To register microsuction patients and liaise with patients regarding any queries.

9. To manage microsuction clinic appointments and book appointments when necessary.

10. To assist with the gathering of statistics and information when required.

11. To be aware of Child Protection and Vulnerable Adults issues and know how to act accordingly within the guidelines of the Practice’s policies for safeguarding.

12. To ensure observance and adherence to the Health and Safety at Work Act 1974.

13. To participate in staff meetings, 1-2-1 meetings and the appraisal scheme and undertake training appropriate to the development of the job role and in line with the Practice’s statutory obligations.

14. To work to the agreed standards, policies and procedures and protocols of the Practice and be fully conversant with emergency procedures.

15. To carry out other duties as directed by the line manager/Practice Manager which are consistent with the duties and responsibilities of the post.

Person Specification

Qualifications

• GCSE Grade C or above in English and Maths or equivalent

Experience

• Experience of working in an administrative /secretarial role.
• Experience of working within the NHS.

Knowledge and Skills

• Ability to communicate both written and orally.
• Ability to work on own initiative and also take direction.
• Ability to manage a heavy workload ensuring deadlines are met.
• Ability to plan and organise specifically delegated tasks and meet agreed objectives.
• Ability to work within defined procedures and processes.
• Ability to provide excellent customer service ensuring confidentially is observed at all times.
• Ability to work methodically ensuring accurate attention to detail.
• Ability to use Microsoft Office, and learn new software as required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.