Medical Secretary

NHS Jobs; Swindon; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

Great Western Hospitals NHS Foundation Trust seeks a Medical Secretary to join the Cardiology team at Swindon. The role covers secretarial support, audio-typing, patient correspondence and appointment coordination.

You will support consultants and the cardiology team with diaries, emails, and efficient patient pathways, with training provided if needed.

Qualifications

• Secretarial experience is desirable but training will be given.
• Excellent typing speed and high quality document production.
• Proactive, flexible approach with good communication.

Responsibilities

• Audio-typing clinic letters, referrals, and reports to high standard.
• File tests and histories, scan and update case notes as needed.
• Learn digital dictation system and follow processes.
• Log and return medical records and use Medway/Word/IT tools.
• Handle E-referral/Choose and Book duties and diary tasks.
• Answer phones professionally and relay messages accurately.
• Arrange appointments, bookings, cancellations, and expeditions.
• Maintain calendars/diaries and update consultant leave/expenses.

Skills

Audio typing

Microsoft Word

Outlook

Diary management

Customer service

Education

GCSEs (5+) including Maths & English

RSA II / typing

Microsoft Office knowledge

Med Terminology certificate

ECDL / computer driving licence

Secretary qualification

Tools

Microsoft Outlook

Microsoft Excel

Job description

Go back Great Western Hospitals NHS Foundation Trust

Medical Secretary

The closing date is 25 September 2026

***previous applicants need not apply***

Medical Secretary - Cardiology

Band 3 | Great Western Hospital, Swindon

An exciting opportunity has arisen for a Medical Secretary to join our expanding Cardiology team. This post has been created to support the growth of our consultant workforce and meet the increasing needs of our local population.

You will provide a comprehensive secretarial and administrative service to Consultants and the wider cardiology team, including audio-typing clinic letters, managing patient correspondence, coordinating appointments, supporting diaries and inboxes, and liaising with clinical and administrative teams to ensure smooth patient pathways.

We are looking for a highly organised individual with excellent communication and typing skills, the ability to prioritise workload, and a proactive, flexible approach. Previous NHS or medical secretarial experience is desirable but not essential as full training will be given.

At Great Western Hospitals NHS Foundation Trust, our STAR values; Service, Teamwork, Ambition and Respect are at the heart of everything we do.

Main duties of the job

1. Audio-Typing clinic letters, referrals, reports, and other patient related documentation. Ensure that all work leaving the department is of the highest quality in terms of presentation and layout and is dispatched within agreed timescales, sent and documented appropriately.
2. File tests and loose histories regularly as appropriate, including placing on casenotes, scanning or cutting & pasting onto any indicated/necessary computer systems and or delivering to departments/health records.
3. Learn the digital dictation system and ensure that processes are followed.
4. Retrieve, log and return case notes / medical records and ensure that they are processed in accordance with Trust policy ("Case note tracking" and "Filling in Case notes") as well as scanning required documents and cutting & pasting scanned or word documents where required into Medway, Word or other IT packages
5. To undertake administrative (E-referral/Choose and Book), clerical duties as required.
6. To answer phones professionally, deal with queries wherever possible, record messages accurately and forward on to the appropriate individual for actioning.
7. Request appointments/clinic bookings, cancellations, and expeditions as required.
8. Maintain and update calendars/diaries, manage shared mailboxes and calendars and apply/record consultant/clinician leaves and prepare and submit expense and leave forms as required.

About us

We are proud to be part of BSW Hospitals Group - a formal partnership between Great Western Hospitals NHS Foundation Trust, Royal United Hospitals Bath NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.

We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.

Job responsibilities

1. Attend any meetings, arrange meetings, record minutes and undertake general secretarial duties of all descriptions for the consultants/clinicians/department as required.
2. To provide a friendly, professional, complete and fully comprehensive administrative, secretarial and clerical service to the department including audio transcription service to the specialist nurses, doctors and/or consultants.
3. Update and maintain a working knowledge of hospital systems so that enquiries can be dealt with efficiently.
4. Distribute all incoming correspondence and ensure outgoing mail is ready for daily collection.
5. Liaise with booking teams and departments to arrange patient appointments of all types.
6. Participate in meetings and be actively involved in generating ideas for service improvement.
7. Promote a positive image of the Trust at all times.
8. Attend meetings as required.
9. Manage and record information on patient administration systems from multiple share email inboxes including replies and advice requests.
10. Other duties and responsibilities of the post will be required, flexible and will be reviewed by the Team Leader.

Person Specification

Qualifications

• Educated to a minimum of 5 GCSE's (or equivalent) with GCSE of Grade C/4+ above or above inc both Maths and English essential
• RSA II/II or equivalent demonstrable experience in typing/Audiotyping (i.e. speed over 60wpm)
• Demonstrable working knowledge of Microsoft packages including Outlook, Word and Excel
• Certificate in Medical Terminology.
• European Computer Driving Licence
• Secretary qualification
• Willingness to actively seek personal development and training.

Experience & Skills

• Previous experience in a fast paced office environment
• Experience dealing with members of the public
• Running and organising outlook diary/calendar systems
• Fast, accurate Typing skills
• Good communication skills (written, face to face and on the telephone)
• Ability to work effectively, independently and as part of a team.
• Knowledge of medical terminology and working in a healthcare environment
• Knowledge of security and dealing with confidential issues in relation to handling personal information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Great Western Hospitals NHS Foundation Trust