Medical Secretary

NHS Jobs; Lancashire; On-site; GBP 21,000 - 27,000; Full time

Job summary

Blackpool Teaching Hospitals NHS Foundation Trust is seeking an Administrative Assistant to support clinical teams on site with document handling, referrals, and patient correspondence.

You will maintain electronic patient records, ensure GDPR compliance, and assist with secretarial tasks while coordinating with hospitals and community services to ensure efficient patient care.

Responsibilities

• Manage and process incoming and outgoing clinical correspondence.
• Type, proofread, and distribute letters, reports, and medical documents.
• Process referrals to secondary care services, including urgent and routine referrals.
• Monitor referral pathways and ensure appropriate follow-up where required.
• Assist clinicians with administrative tasks related to patient care.
• Maintain accurate and up-to-date electronic patient records.
• Ensure all records are handled in accordance with GDPR and NHS confidentiality standards.
• Process requests for access to medical records and insurance reports in line with practice procedures.
• Liaise with hospitals, community services, and other healthcare professionals regarding patient care.
• Communicate professionally with patients, carers, and external organisations.
• Respond to telephone calls, emails, and queries appropriately and efficiently.
• Prepare and submit referrals using the NHS e-Referral Service (e-RS).
• Use the ERS booking system to book, manage, and track patient referrals and appointments.
• Track referrals and investigate any delays or rejected referrals.
• Ensure urgent referrals are actioned promptly in accordance with practice protocols.
• Provide secretarial support to GPs and other clinicians.
• Maintain filing systems and administrative databases.
• Support practice projects and audits when requested.

Job description

Main Duties and Responsibilities

• 
  Clinical Administration
  
  
  
  • Manage and process incoming and outgoing clinical correspondence.
  
  
  • Type, proofread, and distribute letters, reports, and medical documents.
  
  
  • Process referrals to secondary care services, including urgent and routine referrals.
  
  
  • Monitor referral pathways and ensure appropriate follow-up where required.
  
  
  • Assist clinicians with administrative tasks related to patient care.
  
  
  
  


• 
  Medical Records Management
  
  
  
  • Maintain accurate and up-to-date electronic patient records.
  
  
  • Ensure all records are handled in accordance with GDPR and NHS confidentiality standards.
  
  
  • Process requests for access to medical records and insurance reports in line with practice procedures.
  
  
  
  


• 
  Communication
  
  
  
  • Liaise with hospitals, community services, and other healthcare professionals regarding patient care.
  
  
  • Communicate professionally with patients, carers, and external organisations.
  
  
  • Respond to telephone calls, emails, and queries appropriately and efficiently.
  
  
  
  


• 
  Referral Management
  
  
  
  • Prepare and submit referrals using the NHS e-Referral Service (e-RS).
  
  
  • Use the ERS booking system to book, manage, and track patient referrals and appointments.
  
  
  • Track referrals and investigate any delays or rejected referrals.
  
  
  • Ensure urgent referrals are actioned promptly in accordance with practice protocols.
  
  
  
  


• 
  Administrative Support
  
  
  
  • Provide secretarial support to GPs and other clinicians.
  
  
  • Maintain filing systems and administrative databases.
  
  
  • Support practice projects and audits when requested.
  
  
  
  

Blackpool Teaching Hospitals NHS Foundation Trust