Medical Secretary

Elthorne Park Surgery; Greater London; On-site; GBP 22,000 - 30,000; Part time

Job summary

A healthcare practice in West London is seeking a Part-Time Medical Secretary to provide essential administrative support to a friendly team. Candidates should have prior experience in a medical setting and excellent organisational skills, including proficiency in IT and communication. The role involves managing patient referrals, data entry, and ensuring the smooth operation of the practice. Commitment to quality care is essential.

Benefits

Fortnightly yoga class

Ample car parking

Excellent transport links

Qualifications

• Previous administrative or secretarial experience is essential.
• Excellent typing and audio‑typing/transcription skills required.
• Strong ability to handle sensitive information with discretion.

Responsibilities

• Provide secretarial and administrative support to GPs and nurses.
• Process referrals, maintain dashboards, and manage digital platforms.
• Liaise with patients and agencies regarding referrals and services.

Skills

Strong organisational and time‑management skills

Good IT literacy

Excellent interpersonal and communication skills

Education

GCSE grade A to C in English & Maths

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job summary

Part-Time Medical Secretary at Elthorne Park Surgery, West London. Hours: 20 hours per week. Sector: General Practice – Primary Care.

Elthorne Park Surgery in West London is offering an excellent opportunity for a confident, organised, and motivated individual to join our friendly practice team. The ideal candidate will have previous experience in a medical setting and possess strong medical terminology knowledge.

You will provide secretarial and administrative support to our team of GPs and nurses, ensuring smooth and efficient operation of the practice.

Essential Skills

• Strong organisational and time‑management skills
• Good IT literacy
• Excellent interpersonal and communication skills

Essential Attributes

• Fast learner
• Proactive and able to use initiative
• A supportive team player
• Innovative and adaptable
• Able to multi‑task and prioritise
• Capable of working well under pressure

Desirable

Previous experience working in a GP practice (training will be provided).

Main duties of the job

• Processing Referral Letters
• Data Entry
• Information Management
• Use of Digital Platforms
• Patient Services Liaison
• Minute Meetings

About us

Elthorne Park Surgery is a well‑established and popular 4‑Partner Practice in Hanwell, West London. We are looking for a new Medical Secretary to join our dynamic team.

We work from excellent, modern, purpose‑built premises with ample car parking and excellent transport links including close proximity to the Elizabeth Line at Hanwell Station. We are a SystmOne practice, and have a full complement of friendly nursing and support staff. We pride ourselves on providing high‑quality clinical care, and like to look after our staff by hosting a fortnightly yoga class in‑house. The ideal candidate needs to be committed to delivering high quality care and have strong attention to detail.

Job responsibilities

To support the practice team in the delivery of high‑quality care to all patients, liaising with members of the Primary and Secondary Health Care Team both internal and external to the practice. Presenting letters and reports to a high standard.

Administration

The post holder will complete referrals, maintain dashboards and digital platforms as required by the clinical and non‑clinical staff at the practice.

• Distribute and track referral and medical reports using the digital platform
• Invoice solicitors and insurance companies for monies owing for reports and information provided
• Scan letters to electronic medical records on SystmOne
• Process all hospital/medical correspondence ensuring patient records are kept up to date

Information Management and Technology

• In conjunction with the admin team, report any IT problems to SystmOne and the service desk
• Transfer and update electronic referral forms on SystmOne from various service providers
• Maintain an electronic address book for service providers in the NHS and private sector in primary and secondary care
• Maintain and update the Practice Website and other IT packages implemented by the practice

Organisation

• With the Practice Manager, compile agenda and take minutes for the monthly full practice meeting
• Liaise with patients and other agencies regarding referrals
• Data entry on SystmOne in line with practice protocols
• Completion of other office duties requested from the manager and principals of the practice

Confidentiality

• Respect the privacy of patient and staff information and maintain confidentiality at all times

Health and Safety

• Assist in promoting and maintaining health, safety and security as defined in the practice Health and Safety Policy
• Use personal security systems within the workplace according to practice guidelines
• Identify the risks involved in work activities and undertake them in a way that manages those risks
• Make effective use of training to update knowledge and skills
• Use infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Report potential risks identified

Equality and Diversity

• Support the equality, diversity and rights of patients, carers and colleagues
• Act in a manner that recognises the importance of patients’ rights, interpreting them consistently with practice procedures, policies and current legislation
• Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behave in a manner which is welcoming, non‑judgemental and respects their circumstances, feelings, priorities and rights

Personal / Professional Development

• Participate in any training programme implemented by the practice as part of this employment

Quality

• Strive to maintain quality within the practice
• Alert other team members to quality and risk issues
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and suggesting improvements
• Work effectively with individuals in other agencies to meet patient needs
• Effectively manage own time, workload and resources

Communication

• Recognise the importance of effective communication within the team and strive to communicate effectively with partners, other team members, patients and carers
• Recognise peoples’ needs for alternative methods of communication and respond accordingly

Contribution to the implementation and management of services

• Apply practice policies, standards and guidance
• Discuss with other members of the team how policies and guidelines affect their own work

Person Specification – Experience

Essential

• Previous administrative or secretarial experience
• Excellent typing and audio‑typing/transcription skills
• Strong organisational and time‑management abilities
• Ability to handle sensitive information with discretion
• Excellent communication skills, written and verbal
• Proficiency with office software: Word, Excel, Outlook

Desirable

• Experience within a medical or healthcare environment
• Familiarity with electronic patient record systems
• Knowledge of medical terminology and clinical processes

Qualifications

Essential

• GCSE grade A to C in English & Maths

Desirable

• Medical terminology knowledge
• Knowledge of SystmOne or equivalent
• Data Management skills

Employer details

Elthorne Park Surgery

106 Elthorne Park Road, Hanwell, London, W7 2JJ

Website: https://www.elthorneparksurgery.nhs.uk/p>