Medical Risk Assessment - Customer Service Advisor

Charles Taylor; Christchurch; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

An agile and growing company is seeking dedicated Customer Service Advisors to join their team. This role offers the chance to make a significant impact on customers' lives by conducting medical risk assessments for travel insurance. With comprehensive training provided, this position serves as a valuable stepping stone to a career in travel claims. The company values its employees and invests in their development, offering a supportive environment where everyone can thrive. If you're looking to embark on a rewarding career path in customer service, this opportunity is perfect for you.

Benefits

28 days holiday including Bank Holidays

Free Health Cash Plan worth £1700

Generous high-street rewards scheme

Free travel insurance

Discounts on home and motor insurance

Qualifications

• High competency in computer use is essential for this role.
• Experience in customer service is beneficial but not mandatory.

Responsibilities

• Conduct medical risk assessments using automated systems.
• Maintain detailed documentation of assessments.

Skills

Computer proficiency

Customer service experience

Ability to work under pressure

Data recording accuracy

Excellent communication skills

Empathy

Tools

Automated assessment systems

Job description

Medical Risk Assessment - Customer Service Advisor

£25,000 - £29,562 per annum (DOE)

Christchurch / Hybrid (Hybrid work available after 6-month probation period has been passed)

Full training provided.

We are dedicated to investing in your training and career development, and we are seeking committed Customer Service Advisors to join our experienced team of Travel Claims Handlers.

Charles Taylor is an agile, growing business where every employee can make a significant impact on our customers' lives. At Charles Taylor, we truly believe that the key to our growth and success is our people. We care about hiring, developing, and rewarding talented individuals; after all, it is our people who make us who we are!

As a Medical Risk Assessor, you will be responsible for taking inbound calls from customers who are needing to declare their pre-existing medical conditions in line with the terms and conditions of their travel insurance policy.

This position offers an excellent opportunity to learn the business from the ground up. It serves as a valuable stepping stone for eventually transitioning to our travel claims team.

Salary and Benefits for the Customer Service Advisor

• £25,000 - £29,562 per annum
• 28 days including Bank Holidays and incremental holiday plan
• Free Health Cash Plan worth £1700 per annum
• Generous high-street rewards scheme for family and friends
• Free travel insurance (subject to qualifying criteria)
• Discounts on home and motor insurance

Responsibilities of the Customer Service Advisor

• Conducting comprehensive medical risk assessments using an automated system to evaluate the level of medical cover we can provide.
• Maintaining accurate and detailed documentation of assessments and findings.
• Maintaining customer confidentiality.
• Ensuring that our company values are upheld.

Requirements of the Customer Service Advisor

• A high level of competency in using computers is a prerequisite.
• Customer service experience – helpful but not essential.
• Ability to work under pressure.
• Ability to record data accurately and efficiently.
• Ability to navigate bespoke computer systems.
• Excellent communication and interpersonal skills to effectively interact with our customers.
• Natural empathy and a flair for making a difference to our travel customers.

Equal Opportunity Employer

Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.

To apply for this Customer Service Advisor vacancy, you must live and be eligible to work in the United Kingdom.

IMPORTANT

We provide a comprehensive training and onboarding programme for all new staff. This programme is the start of a learning journey which involves regular coaching, feedback, and skill development. Our investment in you allows you to grow and progress for the longer term. For this reason, if you are in possession of a visa please note that we will be unable to consider you for one of our positions if you have less than 18 months remaining on your visa.