Medical Records Officer

Bupa; Hounslow; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Enhanced pension

Annual bonus

Season ticket loan

Gympass access

Staff discounts

Job summary

Bupa at Cromwell Hospital, London, is seeking a Medical Records Officer to provide efficient service across medical records for patients and departments. You will support the Senior Medical Records Officer and contribute to accurate filing, data retrieval, and statistics with a focus on confidentiality.

The role operates on a 37.5-hour week, with a rotating shift pattern (8am–4pm or 12pm–8pm) and a Monday–Friday schedule.

Qualifications

• Experience within Medical Records is desirable.
• Administration experience required.
• Strong organisational skills are essential.
• Experience with filing documents.
• Excellent telephone manner and communication skills.
• Good IT skills are beneficial.

Responsibilities

• Locate, prepare and distribute medical records to Outpatients, Admissions and other departments within the hospital, while maintaining an accurate tracer card system.
• Retrieve and modify patient details from the hospital computer.
• File and retrieve all case notes, pathology results and any other relevant documentation to maintain an up-to-date filing system.
• Adhere to and complete procedures relating to the secondary storage, retention and archiving of medical records on the scanning systems in use within the department.
• Deal with all telephone calls and enquiries in a courteous, efficient and professional manner.
• Maintain patient confidentiality at all times and display an understanding of the Data Protection Act and the Access to Medical Records Policy for the release of information.
• Prepare and complete all the necessary Medical Record reception duties in O.P.D. and compile daily statistics and maintain departmental registers.

Skills

Medical Records experience

Administration experience

Organisational skills

Filing documents

Telephone manner

IT skills

Job description

Job Description

Job Description: Medical Records Officer Cromwell Hospital, Kensington, London, SW5 0TU Salary: £25,592.51 a year + excellent benefits 37.5 hours a week - Monday to Friday. Varying shift pattern on a rotational basis Working 8am – 4pm or 12pm – 8pm

We make health happen Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Role Overview

We are recruiting for a Medical Records Officer to provide an efficient service for the Cromwell Hospital and all medical users. You shall report and liaise closely with the Senior Medical Records Officer on a daily basis to promote a highly proficient system.

What you’ll do

• Locate, prepare and distribute medical records to Outpatients, Admissions and other departments within the hospital, while maintaining an accurate tracer card system.
• Retrieve and modify patient details from the hospital computer.
• File and retrieve all case notes, pathology results and any other relevant documentation to maintain an up-to-date filing system.
• Adhere to and complete procedures relating to the secondary storage, retention and archiving of medical records on the scanning systems in use within the department.
• Deal with all telephone calls and enquiries in a courteous, efficient and professional manner.
• Maintain patient confidentiality at all times and display an understanding of the implication of the Data Protection Act and the Access to Medical Records Policy for the release of information.
• Prepare and complete all the necessary Medical Record reception duties in O.P.D. and compile daily statistics and maintain departmental registers.

What you’ll bring

• Experience within Medical Records is desirable
• Administration experience
• Good organisational skills
• Experience with filing documents
• Excellent telephone manner and communication skills.
• Good IT skills

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers. Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically.

Benefits

As a Practice Manager you’ll be eligible for:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Support with travel costs via a season ticket loan or cycle2work
• Discounted access to online gym sessions through Gympass
• Various other benefits and online discounts

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type: Full time Job Area: Administration Locations: Cromwell Hospital London

Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.