Medical Records Assistant

Holmes & Hills; Marks Tey; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

28 days holiday per year

Life Insurance

Medicash cash back

Employee assistance program

Cycle scheme

Job summary

Holmes & Hills is seeking a Medical Records Assistant to join the Clinical Negligence and Personal Injury team at our Marks Tey office. You will coordinate medical records, create chronologies, and work with our in-house nurse to ensure accurate bundles.

The role is Tues-Fri, 29.5 hours per week, offering a supportive and flexible environment with a focus on quality, GDPR compliance, and effective client communication.

Qualifications

• Experience in handling medical records and chronologies is preferred.
• Strong IT proficiency with MS Office and databases.
• Excellent written and verbal communication skills.

Responsibilities

• Coordinate and prepare chronologies of medical records and bundles.
• Make Access Requests for medical records and follow up.
• Input data into Medical Records Database and monitor updates.
• Collate records and advise on missing information from healthcare providers.
• Paginate medical records and produce relevant chronologies.
• Assist with new claims inquiries and gather necessary information.
• Liaise with clients and third parties by phone or email.
• Maintain GDPR compliance and update internal systems.

Skills

Attention to detail

IT skills

Analytical skills

Communication skills

Team player

Flexibility

Results oriented

Education

Secretarial experience in medical/clinical setting

Tools

MS Word

MS Excel

Outlook

Job description

Holmes and Hills are a large and growing regional law firm with its heart in East Anglia with seven offices across Essex and Suffolk. Our 200 legal industry professionals work in partnership with clients to provide truly proactive legal services through personal relationships.

Acting as a trusted advisor to individuals, businesses and local authorities, the solicitors and support staff at Holmes & Hills take the time to understand clients' objectives before delivering practical advice through a personal and accessible approach.

THE ROLE

We have an exciting opportunity for Medical Records Assistant to join our Clinical Negligence and Personal Injury team.

Based in our Marks Tey office, your role will be to coordinate and prepare chronologies of medical records and paginated bundles working alongside out in-house nurse.

*Please note: This role will be Tuesday - Friday 29.5 hours per week

Day to Day Duties will include

• Making Access Requests for medical records with associated follow up
• Obtaining additional or missing records or information
• Inputting data into, updating and monitoring the Medical Records Database
• Perusing and collating medical records and advising on quality and when records are missing, or records are required from other healthcare providers
• Sorting medical records to produce relevant chronologies.
• Paginating medical records
• Assisting with taking new claims enquiries and obtaining all relevant information when required
• Liaising with clients and third parties over the phone or by email
• Updating internal systems
• Assisting Fee Earners and carrying out other ad hoc tasks that assist the team.
• Maintaining compliance in accordance with internal policies and GDPR

WHAT EXPERIENCE DO I NEED?

We are looking for an experienced medical secretary, nurse, Legal Administrative Support Secretary or Legal Assistant looking for their next role. You should demonstrate an interest for working within a Clinical Negligence and Serious Injury department and will ideally have previous experience of working in a role that has had to deal with medical records and chronologies.

WHAT SKILLS SHOULD I HAVE?

• Conscientious and meticulous with great attention to detail
• Strong IT skills, particularly experience with having used customer/client databases and MS packages such as Outlook, Word and Excel
• Analytical skills
• Excellent communication skills (written and verbal)
• A great team player
• Flexible
• Results orientated

WHAT ARE WE OFFERING?

• A supportive, relaxed and flexible work environment in an experienced and growing Clinical Negligence team.
• 28 days holiday per year, plus bank holidays
• Medicash cash back schemes after 1 years' service
• Life Insurance
• EAP and various other physical and mental wellbeing support services including virtual GP access 24/7
• Family friendly policies such as enhanced maternity and paternity pay plus, family events leave
• Company sick pay
• Cycle scheme

At Holmes & Hills we are proud to have a culture of sharing, collaboration and mutual respect. We are genuine, authentic and down to earth. We are passionate about what we do and how we do it and believe our Values demonstrate the quality and commitment we give to our many clients. These values run through the core of our firm and are fundamental to the develop and progression of our 200 highly valued colleagues.