Medical receptionist - care navigator

NHS; Bradford; On-site; GBP 20,000 - 25,000; Part time

Job summary

Join a busy GP Practice in Bradford as a Receptionist - Care Navigator. This role involves assisting patients, managing reception duties, and providing excellent customer service. Ideal candidates are organized, communicative, and have relevant experience. Apply now to be part of a dedicated team delivering high-quality care.

Benefits

Competitive pay and NHS Pension scheme options

Uniform provided

Qualifications

• At least 12 months of frontline public-facing work.
• At least 12 months of reception work and computer use.

Responsibilities

• Receive, assist, and direct patients to appropriate services.
• Maintain thorough knowledge of Practice procedures.
• Handle general inquiries and book appointments.

Skills

Communication

Time Management

Organizational Skills

Education

Grade C (4) or above GCSEs in Mathematics and English

At least two other GCSEs at grade C (4) or above

Typing/computer qualifications

NVQ in Customer Care or equivalent

Tools

SystmOne

Job description

Receptionist - Care Navigator. Rooley Lane Medical Centre, Bradford BD4 7SS.

We are seeking a dynamic, self-motivated individual who works to a high professional standard and is used to working on their own initiative. The successful candidate will be well-organized, hardworking, and able to work accurately to deadlines. Effective time management and flexibility are essential. The position is 25 hours per week, Monday to Friday, 1.00pm-6.00pm.

If this sounds like you, please apply. This is an excellent opportunity to join our friendly, hardworking team dedicated to delivering outstanding care and support to our patients.

Main duties of the job

Job summary:

Receive, assist, and direct patients (care navigation) to access appropriate services or healthcare professionals courteously and efficiently.

Provide general assistance to the Practice team and project a positive and friendly image to patients and visitors, either in person or via telephone. Excellent communication skills are essential.

The successful candidate should also be computer literate with at least 1 year of experience in a public-facing role.

Please read the full job description and person specification to ensure you meet all the essential criteria before applying.

About us

We are a busy GP Practice in Bradford seeking an enthusiastic and self-motivated medical receptionist/care navigator. Our friendly, supportive team delivers high-quality care to over 8,400 patients. Our team includes GP Partners, Salaried GPs, trainee Registrars, Practice Nurses, HCA, Nurse Associate, Management staff, and a full Clerical Team.

Reasons to apply:

• Great team passionate about development
• Competitive pay and NHS Pension scheme options
• Uniform provided

The closing date is 11.05.25, but the advert may close earlier once sufficient applications are received. Please apply promptly. The start date is as soon as possible, following satisfactory DBS check and references.

Job responsibilities

Rooley Lane Medical Centre Job Description

Reports to: The Management Team

Hours: 25 hours per week, Monday to Friday, 1.00pm-6.00pm (including a 15-minute paid break)

Job Summary:

Receive, assist, and direct patients (care navigation) to access appropriate services or healthcare professionals courteously and efficiently.

Provide general assistance to the Practice team and project a positive and friendly image to patients and visitors, either in person or via telephone.

Job Responsibilities:

• Maintain thorough knowledge of Practice procedures.
• Work in accordance with written protocols.
• Ensure an effective reception service for patients and visitors.
• Handle general inquiries, explain procedures, and book appointments.
• Use judgment and communication skills to prioritize urgent consultations.
• Explain Practice arrangements to new patients and handle temporary cover procedures.
• Manage telephone calls, divert calls, and take messages accurately.
• Record requests for home visits and refer as necessary.
• Process repeat prescriptions for collection within 48 hours.
• Inform patients of charges for private services, accept payments, and issue receipts.
• Update patient information on the computer system.
• Keep the waiting area tidy and ensure premises security.
• Open and close the premises daily, ensuring security and cleanliness.
• Register new patients promptly, including Temporary Residents.
• Contact patients for routine screening and handle pathology data administration.
• Arrange transport for patients as needed.
• Process incoming faxes and post, and scan hospital letters and correspondence.
• Order supplies and complete mandatory training.
• Maintain knowledge of telephone systems and perform additional duties as requested.

Confidentiality:

• Respect patient privacy and handle sensitive information appropriately.
• Maintain confidentiality in accordance with Practice policies and GDPR.

Health & Safety:

• Follow health and safety policies, identify risks, and report hazards.
• Maintain cleanliness and participate in infection control training.

Equality and Diversity:

• Respect and promote the rights, privacy, and dignity of patients, carers, and colleagues.

Personal/Professional Development:

• Participate in training and performance reviews.
• Take responsibility for personal development.

Quality:

• Contribute to quality and risk management.
• Assess performance and suggest improvements.

Communication:

• Communicate effectively with team members, patients, and carers.

Contribution to Service Implementation:

• Apply Practice policies and participate in audits.

Person Specification

Qualifications

• Grade C (4) or above GCSEs in Mathematics and English.
• At least two other GCSEs at grade C (4) or above.
• Typing/computer qualifications.
• NVQ in Customer Care or equivalent.

Experience

• At least 12 months of frontline public-facing work.
• At least 12 months of reception work and computer use.
• Experience in a General Practice environment preferred.
• Experience with SystmOne system preferred.

Disclosure and Barring Service Check

This post is subject to DBS checks in accordance with legal requirements.