Welfare Coach – Service Navigator

Voluntary Action Sheffield; Sheffield; On-site; GBP 24,000 - 27,000; Full time

Job summary

Join a forward-thinking organization dedicated to preventing homelessness in Sheffield. As a Welfare Coach, you will provide essential emotional and practical support to individuals, helping them navigate housing processes and access vital services. You will empower clients to manage their needs and connect them with local resources, all while contributing to a meaningful project aimed at improving lives. This role offers a supportive environment, competitive salary, and generous benefits, making it an ideal opportunity for those passionate about community welfare.

Benefits

25 days holiday & bank holidays

8% non-contributory pension

Cycle to Work scheme

Westfield Foresight Health Plan

Reflective practice sessions

Qualifications

• Experience in providing emotional and practical support to individuals.
• Ability to navigate housing processes and maintain tenancies.

Responsibilities

• Provide tailored emotional and practical support for housing processes.
• Assist individuals in applying for housing-related benefits.

Skills

Emotional Support

Housing Benefit Applications

Social Support Coordination

Personalized Support Planning

Job description

Salary: SP9 £24,319– SP13 £26,012 per annum (dependent on experience & qualifications)

Permanent subject to funding

KEY TERMS & CONDITIONS

• 25 days holiday & bank holidays and 8% non-contributory pension
• Cycle to Work scheme – Buy a bike tax free and cycle to work
• Westfield Foresight Health Plan – Annual benefits and services such as routine dental work and check-ups
• Reflective practice sessions provided

PURPOSE OF JOB

SOAR Community are seeking to recruit an experienced Welfare Coach. Working as part of the Homewards Sheffield Innovative Housing Project (IHP), aimed at preventing homelessness and providing wrap-around support for families living in north east/east Sheffield.

The role will:

1. Provide tailored emotional and practical support to help individuals navigate various housing processes and maintain tenancies
2. Coordinate, simplify, and broker access to a range of housing, health, employment, education, and social support based on the needs and wishes of the individual
3. Assist with applying for housing-related benefits such as Housing Benefit, Council Tax Support, Discretionary Housing Payment, and Household Support Fund
4. Co-produce a personalized support plan that encourages empowerment and self-management of household needs
5. Empower individuals to express their views, wishes, and concerns in dealings with landlords
6. Connect individuals to local and city-wide services
7. Contribute to learning and evaluation of the IHP project

Location

Sheffield

Contract Details

• Type: Full Time
• Hours: 37 hours per week
• Salary: SP9 £24,319– SP13 £26,012 per annum (dependent on experience & qualifications)
• Benefits: 25 days holiday & bank holidays, 8% pension, 1-day birthday leave
• Additional schemes: Cycle to Work, Westfield Foresight Health Plan, Reflective Practice Sessions

Application Details

Closing Date: 19-05-2025

To request an application pack, visit SOAR Community Website: https://www.soarcommunity.org.uk/job-vacancies

For inquiries, contact Julie Bramall (Snr Welfare Coach) at 07825 255343 or register for an online Q&A session via https://www.eventbrite.co.uk/e/1347648465839?aff=oddtdtcreator