Medical Receptionist/Administrator

Chiddingfold Surgery; Godalming; On-site; GBP 18,000 - 24,000; Full time

Job summary

Chiddingfold Surgery is seeking a friendly and organised Receptionist/Administrator to join our busy rural GP Practice. You will be the first point of contact for patients, delivering a professional and caring service while handling enquiries and managing appointments.

You will provide essential administrative support to the wider Practice team, maintaining a welcoming front desk and contributing to a supportive, close-knit working environment.

Qualifications

• Experience in reception or admin is preferred.
• Strong communication and organisational skills are essential.
• Patient-focused approach with friendly, professional demeanor.

Responsibilities

• Welcomes patients and handles enquiries in a courteous, efficient manner.
• Manages appointments and directs patients to the appropriate healthcare professional.
• Provides essential administrative support to the Practice team and maintains records.
• Supports the reception area and back-office tasks as required by the team.
• Ensures building security and assists with routine office duties.

Skills

Friendly

Organised

Communication skills

Customer service

Job description

Are you friendly, organised and enjoy helping people? We are looking for an enthusiastic and approachable Receptionist/Administrator to join our supportive team at Chiddingfold Surgery. This is a varied and rewarding role at the heart of our busy rural GP Practice. As one of the first points of contact for our patients, you will play an important part in ensuring they receive a friendly, professional and caring service. Duties will include welcoming patients, handling enquiries, managing appointments and providing essential administrative support to the wider Practice team. We pride ourselves on our friendly, close-knit working environment, where teamwork, mutual support and a personal approach are valued. You will be joining a dedicated team who work together to make a real difference to our patients and local community. If you enjoy working with people, have excellent communication and organisational skills and are looking for a rewarding role within a friendly and supportive team, we would love to hear from you! Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Duties and Responsibilities

• Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols
• Maintaining and monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Clearing and re-stock consulting rooms as required
• Providing clerical assistance to practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Ordering, re-ordering and monitoring of stationery and other supplies
• Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
• Undertake training/mandatory training as required.
• To have a thorough knowledge of all Practice procedures.
• To work in accordance of written protocols.
• Be able to cover reception as necessary.
• Registrations of new patients computer data entry and medical records.
• Process patients change of address (have knowledge of Practice area).
• Have working knowledge of telephone system, during and after hours.
• Ensure building security have thorough knowledge of doors/windows/alarm.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

Health & Safety : The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified.

Equality and Diversity

Equality and Diversity : The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

Personal/Professional Development : The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

Quality : The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication

Communication : The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services

Contribution to the Implementation of Services : The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Other

This job description is neither exhaustive or exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may reasonably be requested by the Partners, Practice Manager or the Office Manager.