Medical Receptionist

Great Eccleston Health Centre; Preston; On-site; GBP 17,000 - 21,000; Part time

Job summary

Great Eccleston Health Centre in Preston is seeking a part-time receptionist to join our rural GP practice. The role is 20 hours per week with days and times to be confirmed at interview. The successful candidate will have excellent interpersonal and communication skills, understand confidentiality, and work as part of the reception and wider practice teams.

DBS check is required. Key duties include managing patient queries, supporting the Practice appointment system, and handling home-visit

Qualifications

• Excellent interpersonal and communication skills essential.
• Confidentiality and discretion required in handling patient information.
• IT literate and able to use practice management systems.

Responsibilities

• Provide a reception service to patients and healthcare professionals within and outside the Practice.
• Respond to queries and requests for assistance politely and efficiently, explaining procedures.
• Understand the Practice appointment system and variations; report problems.
• Receive and accurately record requests for home visits, assess urgency per protocols.
• Ensure patient records are accurate and accessible to clinicians when needed.
• Record and file correspondence, reports, results and other items per Data Protection Act.

Skills

Interpersonal skills

Communication

Confidentiality

Education

GCSE English

GCSE Maths

NVQ Level 2-3

Tools

Emis Web

Job description

An exciting opportunity has arisen for a highly motivated individual to join our friendly Reception team. If you are looking for a part-time role in a friendly rural location, we may have the ideal position for you. The position is for 20 hours per week, days and times to be confirmed at interview.

Main duties of the job

The ideal candidate will have excellent interpersonal and communication skills, be empathetic and have an understanding of the importance of confidentiality.They will understand and contribute fully to the functioning of both the Reception team and the wider Practice team.

Ideally, the successful candidate will be able to work effectively and unsupervised in sometimes complex and unpredictable situations, using their own judgement, resourcefulness and local knowledge within defined parameters.

About us

Great Eccleston health Centre is a rural GP practice with an excellent reputation for patient care and service provision.

The Practice serves a community of 7900 patients

The Practice is forward thinking and recognises the skills and interests of all our team members.

Job responsibilities

See Full Job Description attached

Summary of Responsibilities below:-

• Provide a receptionservice to patients and healthcare professionals both within and outsidethe Practice
• Respond to allqueries and requests for assistance in an efficient and courteous manner,answering general enquiries and explaining Practice procedures
• Understand fullyPractice appointment systems, including regular and incidental variations,and report any problems
• Receive andaccurately record requests for home visits, assessing urgency inaccordance with Practice protocols
• Ensure patientrecords are accurate, up-to-date and made available to clinicians asneeded
• Ensure thatappropriate correspondence, reports, results, etc. are recorded, actionedand stored in accordance with Practice protocols and the Data ProtectionAct 1998
• Respond to requestsfor access to medical records, reports, etc. in accordance with the Accessto Health Records 1990 and Access to Medical Records Act 1988
• Ensure allinformation, both incoming and outgoing, is actioned in an appropriate andtimely manner. Use judgement tointerpret and assess the relative urgency of each request.
• Communicate withpeople at all levels in a polite and constructive manner, with properregard to confidentiality
• Make appropriate useof the available channels of communication, e.g. telephone, sms, email,written, face-to-face
• Know under whichcircumstances clinical and non-clinical advice should be sought
• Assess the riskassociated with any unusual situation and seek guidance where appropriate

Person Specification

Qualifications

• GCSE Grade A to C in English Language and Maths
• Evidence of further qualifications e.g. NVQ Level 2-3

Experience

• Experience of working within a fast-paced responsive environment.
• Competent in the use of IT systems
• Experience of dealing with high volume of calls
• Experience in a health-care related environment
• Experience of Emis Web Clinical system
• Experience in dealing with challenging and difficult situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.