Medical Receptionist

NHS; North East; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading healthcare provider is seeking a motivated and organized individual to join their administrative team. The role involves supporting a busy practice by facilitating communication with patients and managing various administrative tasks to ensure high-quality service delivery. Ideal candidates will have experience in healthcare settings and possess excellent interpersonal skills, alongside a proactive approach to responsibilities.

Qualifications

• Experience in administrative roles, especially in a healthcare setting.
• Familiarity with clinical computer systems, particularly SystmOne.
• Experience of NHS prescription processes.

Responsibilities

• Provide general assistance to the practice team and manage patient communications.
• Handle administrative duties including appointment scheduling and data management.
• Ensure effective communication among healthcare providers within the practice.

Skills

Effective communication

Interpersonal skills

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Ability to work under pressure

Ability to work independently

Proactive

Education

GCSE level standard

A level standard

Job description

We are looking for a friendly, well organised, highly motivated individual to join our friendly hard working practice team, on a part time or full time basis.

The ideal candidate will have excellent interpersonal skills, experience within Primary Care and knowledge of SystmOne clinical system with the ability to work well under pressure and will provide a high-quality patient service.

Main duties of the job

Offer general assistance to the practice team andproject a positive and friendly image to patients and other visitors, either inperson or via the telephone

Receive, assist and direct patients in accessingthe appropriate service or healthcare professional in a courteous, efficientand effective way

Undertake a variety of administrative duties toassist in the smooth running of the practice, including the provision ofsecretarial and clerical support to clinical staff and other members of thepractice team

Facilitate effective communication betweenpatients, members of the primary health care team, secondary care and otherassociated healthcare agencies.

Toact as a focal point of communication between the GPs, receptionist, practicemanager, patients and local chemist, as well as other members of the primaryhealth care team, to ensure patients medication is produced within the currentprotocols of the surgery.

About us

We have 10,800 patients and operate from a single site. Weare based in Stanley, Co Durham, which is easily accessible from Durham andNewcastle.

We are a proactive and supportive practice with a key focuson continuous development and improvement.

We recognise the increased pressure within General Practiceand offer a supportive environment, striving on improving the working day forour practice team. We recognise the importance of flexibility aroundprofessional commitments and the desire for a happy work-life balance.

We are a training practice for both medical students, GPtrainees and career start nurses and encourage the development of specialistinterests within the practice.

The practice has a Good rating by the CQC and we arecommitted to investing and improving the medical care we provide for ourpatients.

There is a strong sense of team within the practice will allteam members working together making this truly enjoyable place to work.

Job responsibilities

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:

• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
• Maintaining and monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• To collect repeat prescription requests from the generic email, post box and reception.
• To ensure repeat medication is issued in line with the protocols that are already in place and ensure that any queries raised are dealt with quickly and correctly.
• Processing medication requests in accordance with practice guidelines
• To liaise with patients and chemists regarding queries and requests.
• To ensure that patient queries on medication are highlighted to the relevant GP
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Clearing and re-stocking of consulting rooms as required
• Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Ordering, re-ordering and monitoring of stationery and other supplies
• Dealing with clinical waste
• Provision of refreshments for staff and visitors as required and keeping the kitchen area clean and tidy
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Person Specification

Personal Attributes & Abilities

• Effective communication skills ability to deal with people in person and on the telephone
• Verbal reasoning skills
• Proficient in the use of computerised systems (Microsoft Word & Excel)
• Ability to work as part of a team
• Ability to work independently
• Very good interpersonal skills
• Capacity to work calmly under pressure
• Proactive
• Flexible approach to work

Qualifications

• Educated to GCSE level standard
• Educated to A level standard

Experience

• Experience working in an receptionist/administrative/ secretarial role
• Experience of working directly with members of the public in a busy office environment
• Experience of answering telephone calls in a high call-volume environment
• Experience of setting up general office administrative systems / working in an administrative office environment
• Experience of working as part of a team
• Experience of clinical computer systems, such as SystmOne
• Experience of Primary Care, ideally within general practice
• Experience of NHS prescription processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,071 to £25,027 a yearDepending on Experience