Medical Receptionist

Tanfield View Medical Group; North East; On-site; GBP 18,000 - 24,000; Part time

Job summary

Tanfield View Medical Group in the North East of England is seeking a friendly, well organised receptionist/administrator to join our busy practice on a part time or full time basis. You will provide high-quality patient service, manage appointments and support clinical staff using SystmOne.

The ideal candidate will have GCSEs, good interpersonal and communication skills, you will work well under pressure and enjoy team work in a friendly, proactive environment that values flexibility and

Qualifications

• Excellent interpersonal and communication skills.
• Ability to work under pressure in a busy primary care setting.
• Experience in reception/administration roles within a busy office environment.

Responsibilities

• Open/close practice premises and maintain security.
• Manage appointments system and direct patients to appropriate staff.
• Provide clerical support and data entry for clinical staff.
• Liaise with patients, chemists and other healthcare providers.
• Order and monitor stationery and supplies; maintain reception area tidy.

Skills

Effective communication

Verbal reasoning

Teamwork

Independent working

Interpersonal skills

Education

GCSE level

A levels

Tools

SystmOne

Job description

We are looking for a friendly, well organised, highly motivated individual to join our friendly hard working practice team, on a part time or full time basis.

The ideal candidate will have excellent interpersonal skills, experience within Primary Care and knowledge of SystmOne clinical system with the ability to work well under pressure and will provide a high-quality patient service.

Main duties of the job

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

To act as a focal point of communication between the GPs, receptionist, practice manager, patients and local chemist, as well as other members of the primary health care team, to ensure patients medication is produced within the current protocols of the surgery.

About us

We have 10,800 patients and operate from a single site. We are based in Stanley, Co Durham, which is easily accessible from Durham and Newcastle.

We are a proactive and supportive practice with a key focus on continuous development and improvement.

We recognise the increased pressure within General Practice and offer a supportive environment, striving on improving the working day for our practice team. We recognise the importance of flexibility around professional commitments and the desire for a happy work-life balance.

We are a training practice for both medical students, GP trainees and nurses and encourage the development of specialist interests within the practice.

The practice has a Good rating by the CQC and we are committed to investing and improving the medical care we provide for our patients.

There is a strong sense of team within the practice will all team members working together making this truly enjoyable place to work.

Job responsibilities

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:

• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
• Maintaining and monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• To collect repeat prescription requests from the generic email, post box and reception.
• To ensure repeat medication is issued in line with the protocols that are already in place and ensure that any queries raised are dealt with quickly and correctly.
• Processing medication requests in accordance with practice guidelines
• To liaise with patients and chemists regarding queries and requests.
• To ensure that patient queries on medication are highlighted to the relevant GP
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Clearing and re-stocking of consulting rooms as required
• Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Ordering, re-ordering and monitoring of stationery and other supplies
• Dealing with clinical waste
• Provision of refreshments for staff and visitors as required and keeping the kitchen area clean and tidy
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Person Specification

Qualifications

• Educated to GCSE level standard
• Educated to A level standard

Skills & Attributes

• Effective communication skills ability to deal with people in person and on the telephone
• Verbal reasoning skills Proficient in the use of computerised systems (Microsoft Word & Excel)
• Ability to work as part of a team
• Ability to work independently
• Very good interpersonal skills
• Capacity to work calmly under pressure
• Enthusiastic Proactive Flexible approach to work

Experience

• Experience working in an receptionist/administrative/ secretarial role Experience of working directly with members of the public in a busy office environment
• Experience of answering telephone calls in a high call-volume environment
• Experience of setting up general office administrative systems / working in an administrative office environment
• Experience of working as part of a team
• Experience of clinical computer systems, such as SystmOne
• Experience of Primary Care, ideally within general practice
• Experience of NHS prescription processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.