Medical Receptionist

North Kensington Medical Centre; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare facility in London is seeking a dedicated receptionist to manage patient inquiries and administrative tasks. Responsibilities include answering phone calls, registering new patients, and maintaining confidentiality of patient information. Applicants should demonstrate strong organizational skills and a commitment to patient care.

Responsibilities

• Answer the telephone dealing with or redirecting enquiries.
• Register new patients following practice policy.
• Open mail and distribute as appropriate.
• File medical records and scan hospital reports and letters.

Job description

Overview

Answer the telephone dealing with or redirecting enquiries. Booking new and follow up appointments. Take messages for the doctors, nurse and other clinicians. Requesting repeat prescriptions in accordance with practice guidelines.

Responsibilities

• Register new patients following practice policy.
• Open mail and distribute as appropriate. Leave private, confidential and personal mail unopened.
• File medical records and scan hospital reports and letters.
• Offer all services to patients including Community Pharmacy Consultation Service (CPCS), extended hours hub and walk in centres as appropriate.
• Complete tasks sent by the doctors, nurses and other clinicians.
• Send off patient records to the PCSE.
• Marking patient records as arrived on SystmOne.
• Each evening leave the reception area tidy and ready for incoming colleagues.
• Leave information regarding unsolved or urgent problems in the message book.
• Opening and locking up of Practice premises and maintaining security in accordance with practice protocols.

Confidentiality

Confidentiality: Any information about patients, personal or medical must be regarded as strictly confidential. Any breach of this confidentiality will be taken as a reason for instant dismissal.