Medical Receptionist

Essex Private Doctors; Brentwood; On-site; GBP 24,000 - 36,000; Full time

Job summary

Essex Private Doctors, a growing private GP and menopause clinic in Brentwood, seeks a friendly and organized Receptionist to join their team. This entry-level position involves welcoming patients, managing appointments, and supporting doctors while upholding patient care standards. The role requires excellent communication skills and IT proficiency, providing a vital first point of contact for patients in a fast-paced healthcare environment.

Benefits

Overtime pay for Saturdays

20 days holiday + bank holidays

On-site staff parking

Qualifications

• Excellent spoken/written English is essential.
• Ability to remain calm under pressure and be detail-focused.
• Confident with using IT systems.

Responsibilities

• Welcome and check in patients and visitors.
• Manage appointments and answer calls/emails professionally.
• Support doctors with admin and clinical tasks.

Skills

Empathy

Detail-oriented

Communication

IT proficiency

Education

Experience in a healthcare setting

Tools

Microsoft Office

Google Workspace

Semble

Job description

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Are you friendly, organised, and calm under pressure? Do you thrive in a fast-paced environment where quality and compassion go hand in hand?

Essex Private Doctors, a growing private GP and menopause clinic in Brentwood, is looking for a Receptionist to join our exceptional team. As the first point of contact, you’ll play a vital role in delivering a seamless and supportive experience for our patients—from their first enquiry to ongoing care.

What You’ll Do

• Welcome and check in patients and visitors
• Manage appointments using Semble
• Answer calls and emails professionally and promptly
• Verify patient ID, process payments, and update records
• Support doctors with admin, prescriptions, and clinical tasks
• Maintain a tidy, calm and organised reception area
• Uphold high standards of confidentiality, infection control, and patient care
• Assist with stock control, audits, and chaperoning

What We’re Looking For

• Warm, empathetic communicator with excellent spoken/written English
• Confident with IT systems (Semble, Google Workspace, Microsoft Office)
• Calm, organised, discreet, and detail-focused
• A true team player with a positive, “can do” attitude
• Experience in a healthcare setting is an advantage
• Mon: 10:00–18:00 | Tues: 11:30–19:30
• Wed/Thurs: 10:00–18:00 | Fri: 07:45–15:45
• One Saturday morning in three: 07:45–12:45
• Monthly team meeting: Thurs, 18:00–19:00
• Flexibility and holiday cover are essential.

Salary & Benefits

• Overtime for Saturdays (paid at 1.5x)
• 20 days holiday + bank holidays (increases with service)
• On-site staff parking
• Enhanced DBS required

Location: Essex Private Doctors, 57 Crown Street, Brentwood CM14 4BD

• This is an on-site role – remote working is not available.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Medical Practices

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