Medical Receptionist

NHS; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading medical practice in Birmingham is seeking an experienced medical receptionist to join their team. The successful candidate will have a solid understanding of EMIS WEB and will be responsible for providing a professional first point of contact for patients. This role requires excellent communication skills and the ability to work effectively in a fast-paced environment, ensuring the smooth operation of the practice.

Qualifications

• Experience with EMIS Web is essential.
• Previous experience as a GP Receptionist required.
• Excellent communication skills and ability to work under pressure.

Responsibilities

• Provide first point of contact for patients and visitors.
• Manage telephone calls and messages accurately.
• Register new patients and update records.

Skills

Communication

Teamwork

Motivation

Ability to work under pressure

Education

Experience as a GP Receptionist

EMIS Web clinical system experience

Job description

We are looking for an experienced medical receptionist to join our team at Hollyoaks Medical Centre.

We require a receptionist with a good understanding of EMIS WEB and proven experience of working in a fast-paced environment. The ideal candidate will be highly motivated and able to work under pressure to meet deadlines.

Main duties of the job

We require a receptionist with a good understanding of EMIS WEB. The ideal candidate will be highly motivated and able to work under pressure to meet deadlines. You will need to be a confident, loyal, hard-working team player with excellent communication skills and a can-do approach to your work.

About us

Hollyoaks Medical Centre is a friendly practice with 4,500 patients. The practice team works to high standards at all times in a fast, friendly-paced atmosphere.

Job responsibilities

• Providing the first point of contact to patients and visitors to enable access to appropriate services in a professional and courteous manner.
• Having thorough knowledge and working in accordance with practice policies and procedures.
• Receiving and making telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt delivery.
• Liaising with local hospitals and other agencies as appropriate.
• Receiving telephone calls and entering them onto the triage list as appropriate, ensuring accurate information is recorded to enable the clinical team to deal with patient queries effectively.
• Giving results of investigations/tests, e.g., blood, urine, etc., to patients.
• Registering new patients and updating patient records as required.
• Dealing with all general inquiries, explaining procedures, and making new and follow-up appointments.
• Providing support for clinicians to enable the effective day-to-day running of the practice.
• Undertaking any other tasks allocated by doctors/managers.

Repeat Prescriptions:

• Having thorough knowledge of the repeat prescription procedures.
• Actioning repeat prescription requests and ensuring they are ready for collection within 48 hours.
• Dealing with queries relating to repeat prescriptions.

Person Specification

Qualifications

• EMIS Web clinical system experience
• Previous experience as a GP Receptionist

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required to verify any previous criminal convictions.