Medical PA

Royal Marsden; Sutton Green; Hybrid; GBP 33,000 - 36,000; Part time

Job summary

The Royal Marsden NHS Foundation Trust is seeking an experienced Medical PA to join the GI team in Sutton for a 12-month fixed-term contract. The role focuses on delivering a comprehensive PA service, coordinating with the multidisciplinary team to ensure timely treatment for NHS GI patients.

Key duties include managing clinical and general correspondence, records, and admissions, while maintaining confidentiality and patient-centred care.

Qualifications

• GCSE level or equivalent.
• Proficiency in Excel, Word and Outlook.
• AMSPAR qualification or equivalent.

Responsibilities

• Be first point of contact for service users; handle telephone enquiries.
• Type and distribute clinical and general correspondence for NHS/private patients.
• Maintain medical records movement and notes for continuity of care.
• Assist with patient admissions; liaise with medical team and departments.
• Monitor turnaround time of clinical correspondence.
• Support delivery of high quality service and handle informal patient complaints.

Skills

Medical terminology

English communication

Teamwork

Prioritisation

Calm under pressure

Education

GCSE level

AMSPAR qualification

Tools

Excel

Word

Outlook

Job description

Main area Administration Grade NHS AfC: Band 4 Contract 12 months (Fixed Term - Maternity Cover) Hours Part time - 30 hours per week Job ref 282-C2005

Employer The Royal Marsden NHS Foundation Trust Employer type NHS Site The Royal Marsden Hospital, Sutton Town Sutton Salary £33,262 - £36,027 per annum Salary period Yearly Closing 19/11/2026 08:00

Job overview

We are looking for an experienced Medical PA to join our GI team based in Sutton, for a 12 month fixed-term period. You will be responsible for the provision of a comprehensive Medical PA Service, liaising with all colleagues within the multidisciplinary team to provide timely treatment to our NHS patients within GI.

Main duties of the job

The role of the Medical P.A. is key to the efficient management of the consultant firm. Patient access to healthcare professionals and subsequent treatment planning in the specialist hospital setting relies upon well-co-ordinated organisational and administrative support.

The role of the Medical P.A. has been introduced at the Trust to strengthen the secretarial service, and this job description outlines the responsibilities that the post is likely to encompass. However, a number of the posts differ in their emphasis depending upon the size of the consultant’s clinical practice and administrative team, and whether they also have an Administrative P.A. and / or a Medical Secretary(s).

Working for our organisation

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Detailed job description and main responsibilities

For more detailed information please refer to the Job Description & Person Specification

• To act as the first point of contact for users of the service, and to proactively deal with telephone enquiries from patients, their Carers, GPs and colleagues in other hospitals in a professional manner.
• To type and distribute clinical and general correspondence for both NHS and private patients in line with Trust standards.
• To keep a record of the movement of medical records passing through the secretarial office, and to maintain the notes (e.g. filing of correspondence and results) to enable continuity of care.
• To assist with arrangements for patient admissions, liaising as necessary with the medical team, diagnostic departments, admissions office, transport desk etc.
• To monitor the turnaround time of clinical correspondence produced by the consultant firm in line with management requirements.
• To demonstrate a commitment to the delivery of a high quality service to patients and other service users, and to assist in diffusing informal patient complaints.

Person specification

Education/Qualifications

• Good general education, educated to GCSE level or equivalent
• Competent at Microsoft Excel, Word and Outlook
• Association of Medical Secretaries, Practice Managers and Receptionists (AMSPAR) qualified or equivalent.

Experience

• Substantial previous medical secretarial experience Experience of diary management.
• Previous experience of training other secretarial staff

Skills Abilities/knowledge

• Understanding of medical terminology (especially oncology)
• The ability to communicate effectively in both written and spoken English to a wide range of people
• Willingness and demonstrable ability to work as part of a team.
• Evidence of ability and initiative to prioritise a busy workload
• Evidence of ability to work without close supervision
• Evidence of ability to remain calm when under pressure and cope with unanticipated demands
• Evidence of ability to handle sensitive information without compromising confidentiality
• Evidence of commitment to delivering high quality customer service
• Demonstrable awareness of the needs of the multi-disciplinary team

Other

• Self-motivated to produce good quality work
• Demonstrable evidence of personal and professional development
• Able to be flexible to meet the needs of the role

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment. Please ensure your information is accurate to avoid errors with processing your application

All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.

Flu Vaccination – What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.

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