Imaging Support Manager

Royal Marsden; Greater London; Hybrid; GBP 42,000 - 56,000; Full time

Job summary

The Royal Marsden NHS Foundation Trust is seeking an Imaging Support Manager to lead the radiology reception and administration services across multiple sites. You will manage clerical staff, supervise training, and work with radiology teams to ensure high-quality patient care and efficient service delivery.

The role requires degree-level education or equivalent experience, strong IT skills (RIS/EHR), and excellent communication to coordinate with radiology staff, outpatients, referrers and

Qualifications

• Educated to degree standard, or equivalent experience or qualification.
• Experience in administration in outpatient or radiology settings preferred.
• Experience with electronic patient administration systems and multi-disciplinary teams.

Responsibilities

• Lead the clerical radiology team in recruitment, training and supervision.
• Ensure safe working procedures and governance per trust policies.
• Prioritise workloads and roster clerical staff to meet service needs.
• Maintain effective relationships with radiology staff, patients and referrers.
• Organise repairs, supplies and office equipment for smooth operations.

Skills

Administrative leadership

Staff training

IT systems

Governance & quality

Effective communication

Education

Degree or equivalent

Tools

RIS

EHR

MS Office

Job description

The role of the Imaging Support Manager is to lead an efficient and patient focused reception and radiology administration service. This role is responsible for the day to day management of the administrative and clerical staff within the radiology department, providing administrative support to all relevant stakeholders. The post holder will collaborate closely with radiology staff to maintain effective service delivery and liaise with a variety of staff throughout the trust. The post holder will collaborate closely with the Imaging Support Managers on the other sites, radiologists, radiographers and radiology clerical staff, outpatients, private care and referrers.

Main duties of the job

The imaging department works within a quality management system, has maintained alignment with the QSI standard, and achieved the QSI quality mark.

You will be required to be flexible and work at our other locations as and when required; including Chelsea, Sutton and Cavendish Square.

Working for our organisation

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Detailed job description and main responsibilities

For further information please refer to the job description and personal specification:

• To work with the Radiology Lead team in retention and recruitment of clerical radiology staff.
• To train, supervise and mentor imaging clerical staff, including radiology PAs, MRI coordinators, and radiology administration/reception staff in the use of the RIS, EHR, and other applicable IT systems. To manage these teams of staff.
• To ensure that safe working procedures are followed at all times. To ensure governance processes and procedures are as per trust policies and local radiology policies and SOPs.
• Ensure the clerical team are trained to allow for a robust continuity of service during periods of leave.
• Ensure clerical rostering is aligned with current and future service needs, and adapted where required.
• To prioritise and allocate workloads for reception and administrative staff.
• To participate in the Trust appraisal program and appraise all clerical staff.
• To undertake attendance management according to trust policies.
• Inform the radiology lead staff of incidents or unsafe practices.
• To manage performance of staff (including the development of action plans and objectives) according to the trust policies.
• To investigate complaints relating to radiology when requested.
• To investigate any disciplinary issues relating to staff when requested by the radiology lead staff.
• To ensure that all clerical staff are aware of developments within the department and trust.
• To organise repairs and servicing of office equipment.
• To organise ordering of clerical supplies.

Education / Qualifications

• Educated to degree standard, or equivalent experience or qualification

Experience

• Previous experience within an administration role in an outpatient and/or radiology setting.
• Experience working in a multi-disciplinary team environment.
• Experience of electronic patient administration systems.
• Enhanced IT skills (including word, excel, PowerPoint, outlook, internet).
• Customer care experience.
• Experience of monitoring and manging waiting lists and targets.
• Experience of leadership and teambuilding.
• Experience of managing budgets and requisitioning /raising orders

Skills, Abilities, Knowledge

• Good administrative / organisational skills.
• Able to communicate effectively in spoken and written English sufficient to perform the duties of the role.
• Working with people, including effective influencing, enabling others and collaboration with teams both internal and external.
• Able to ‘minute take’ during the full range of radiology meetings, and produce high quality minutes report to be shared with teams.
• Demonstrates ability to build effective working relationships and respond appropriately to challenging situations
• Able to influence, negotiate and challenge constructively when required.
• Demonstrable ability to share information and work as part of a team.
• Demonstrates proficiency in the use of digital systems and software relevant to the role.
• Using resources effectively and efficiently, including maximising skills in others.
• Ability to exercise personal responsibility/initiative within appropriate boundaries.
• Ability to work independently as well as under direction.
• Ability to meet tight deadlines and remain calm in stressful situations.
• Provides accurate written reports, policies and training materials.
• Ability to co-ordinate the role of others, including the ability to negotiate effectively.
• Evidence leading and implementing service improvement and change.
• Evidence of developing innovative solutions within a service.
• Knowledge of medical terminology.
• Understanding of the complexity of healthcare organisations, the NHS, and knowledge of the importance of quality and governance.
• Adherence to the trust uniform policy.
• Demonstrates commitment to delivering high- quality services and professional development.
• Led by example.
• Ability to remain calm under pressure and cope with unexpected demands.
• Proactive, takes own initiative.
• Willing to take ownership and accountability.
• Team player with collegiate working style and willingness to share responsibility.
• Ability to concentrate on complex and challenging issues for extended periods of time.
• Flexibility and a willingness to assist in a wide range of tasks to improve quality and services.
• Self-motivation.
• Flexibility to meet service needs.

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment. Please ensure your information is accurate to avoid errors with processing your application

All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.

Flu Vaccination – What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.