Medical Field Service Engineer

TN United Kingdom; West of England; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Medical Field Service Engineer to support their innovative neuromate stereotactic robot. This role involves installation, maintenance, and technical support during neurosurgical procedures, requiring up to 80% travel across the UK and Europe. The ideal candidate will have a degree in a technical field and strong customer service skills. Join a company committed to your career development, offering a competitive benefits package including a hybrid working policy, generous holiday allowance, and a supportive work environment.

Benefits

9% non-contributory pension

Discretionary annual bonus

Subsidised onsite restaurants

Free parking

Car sharing scheme

24-hour fitness centres

Cycle to Work scheme

Health Cash Plan

Employee Assistance Programme

Qualifications

• Degree in a technical discipline required.
• Understanding of electronic and mechanical principles essential.
• Experience in a clinical environment preferred.

Responsibilities

• Conduct preventative maintenance and detailed service reports.
• Provide technical support during neurosurgeries.
• Install and update systems at customer sites.

Skills

Customer Service

Problem Solving

Technical Support

Report Writing

Electronic Principles

Mechanical Principles

Education

Degree or HND in a related technical discipline

Tools

Neuromate Systems

Job description

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Medical Field Service Engineer, Charfield

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Client:

Renishaw

Location:

Charfield, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

d63d76090443

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Job Description

Working in the field, under the supervision of the Field Service Manager, the Field Service Engineer is responsible for installation, maintenance, servicing, support, and testing of the neuromate stereotactic robot and associated products. This individual will be required to provide in-person support during neurosurgical procedures. Regular UK and European, and occasional further international travel is required for this role. Full product training will be provided.

Responsibilities

Conduct regular scheduled preventative maintenance services across current install base, exercising applied metrology calibration practices, while completing detailed service reports.

Provide remote and in-person technical support for surgical teams using Renishaw products during neurosurgery procedures in the operating room.

Coordinate and conduct site evaluation visits at a highly professional level with prospective customers.

Install and update neuromate systems and software at customer sites.

Provide training to customers on the operation and care of Renishaw products.

Coordinate the investigation into issues and complaints raised by customers, completing onsite troubleshooting and corrective actions for the neuromate, neuroinspire and implantable systems

Communicate with current and prospective customers on a highly professional level to understand their needs and requirements, as well as provide customer support.

Provide complete and detailed service records for submittal to the Quality Management System.

Provide product feedback and input to R&D.

Provide technical support at marketing events.

Produce accurate and regular business expense reports and perform other required administrative duties.

Up to 80% travel is required for this role ·

Key Requirements

A degree or HND in a related technical discipline

Demonstrated understanding of electronic and mechanical principles

A background in delivering high level customer service

Good report writing skills.

Demonstrated problem solving skills

A valid UK Driving licence

A valid Passport ensuring unrestricted travel to and from the UK

Technical background in a Mechanical or Electronics related discipline

Experience working in a clinical environment or operating room

Experience working in a highly regulated environment

Suitable immunisation history to qualify being in a clinical environment

When you join Renishaw, we're committing to your future career. That's because we believe in developing our people's skills and promoting them internally. We also offer a benefits package that's highly desirable; including a 9% non-contributory pension, discretionary annual bonus, *subsidised onsite restaurants and *coffee shops, free parking, *car sharing scheme and *24 hour fitness centres. (*not available at our Castle Donington, Exeter, York & Edinburgh sites).

We also want to promote a healthy work-life balance as much as possible, so we have introduced a hybrid working policy which allows for a combination of home and office based working depending on the nature of your role. We also offer a variable working programme, 25 days holiday plus bank holidays, Life Assurance policy of 12 times annual salary, Cycle to Work scheme, enhanced maternity pay subject to qualifying criteria, Health Cash Plan, the option to join BUPA Renishaw Health Trust and an Employee Assistance Programme for employees and family.

Please click for further information about our benefits.

Please click for further information about diversity and inclusion at Renishaw.

Employment Type:

Permanent

Job Description

Working in the field, under the supervision of the Field Service Manager, the Field Service Engineer is responsible for installation, maintenance, servicing, support, and testing of the neuromate stereotactic robot and associated products. This individual will be required to provide in-person support during neurosurgical procedures. Regular UK and European, and occasional further international travel is required for this role. Full product training will be provided.

Responsibilities

Conduct regular scheduled preventative maintenance services across current install base, exercising applied metrology calibration practices, while completing detailed service reports.

Provide remote and in-person technical support for surgical teams using Renishaw products during neurosurgery procedures in the operating room.

Coordinate and conduct site evaluation visits at a highly professional level with prospective customers.

Install and update neuromate systems and software at customer sites.

Provide training to customers on the operation and care of Renishaw products.

Coordinate the investigation into issues and complaints raised by customers, completing onsite troubleshooting and corrective actions for the neuromate, neuroinspire and implantable systems

Communicate with current and prospective customers on a highly professional level to understand their needs and requirements, as well as provide customer support.

Provide complete and detailed service records for submittal to the Quality Management System.

Provide product feedback and input to R&D.

Provide technical support at marketing events.

Produce accurate and regular business expense reports and perform other required administrative duties.

Up to 80% travel is required for this role ·

Key Requirements

A degree or HND in a related technical discipline

Demonstrated understanding of electronic and mechanical principles

A background in delivering high level customer service

Good report writing skills.

Demonstrated problem solving skills

A valid UK Driving licence

A valid Passport ensuring unrestricted travel to and from the UK

Desirable Requirements

Technical background in a Mechanical or Electronics related discipline

Experience working in a clinical environment or operating room

Experience working in a highly regulated environment

Suitable immunisation history to qualify being in a clinical environment

Benefits

When you join Renishaw, we're committing to your future career. That's because we believe in developing our people's skills and promoting them internally. We also offer a benefits package that's highly desirable; including a 9% non-contributory pension, discretionary annual bonus, *subsidised onsite restaurants and *coffee shops, free parking, *car sharing scheme and *24 hour fitness centres. (*not available at our Castle Donington, Exeter, York & Edinburgh sites).

We also want to promote a healthy work-life balance as much as possible, so we have introduced a hybrid working policy which allows for a combination of home and office based working depending on the nature of your role. We also offer a variable working programme, 25 days holiday plus bank holidays, Life Assurance policy of 12 times annual salary, Cycle to Work scheme, enhanced maternity pay subject to qualifying criteria, Health Cash Plan, the option to join BUPA Renishaw Health Trust and an Employee Assistance Programme for employees and family.

Please click for further information about our benefits.

Please click for further information about diversity and inclusion at Renishaw.

Employment Type:

Permanent

Time Type:

Full time

Requisition Number:

R6599 Medical Field Service Engineer (Open)