Field Service Engineer

DD; Llandudno; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a skilled Field Service Engineer with dental experience to join their dynamic team. This role offers an exciting opportunity to deliver exceptional service to dental customers across the North West of England. You will be responsible for installing and maintaining cutting-edge dental equipment, providing technical assistance, and ensuring customer satisfaction. With a commitment to high standards and a supportive work environment, this company offers a range of benefits, including enhanced holiday entitlement and a comprehensive discount portal. If you are passionate about engineering and customer service, this is your chance to make a difference.

Benefits

Discretionary performance-related bonus

Comprehensive discount portal

SmartPay loan scheme

Cycle2Work scheme

Enhanced holiday entitlement

Ability to purchase additional leave

Birthday day off

Company Pension scheme

Dental Plan

Mental health support services

Qualifications

• Experience in field service engineering with a focus on dental equipment.
• Ability to perform maintenance and installation tasks effectively.

Responsibilities

• Deliver and install new dental equipment while ensuring customer satisfaction.
• Provide technical support and resolve breakdown issues efficiently.

Skills

Field Service Engineering

Customer Service

Technical Assistance

Problem-Solving

Education

Technical Certification in Engineering

Tools

IT Tablet

Job description

Are you an experienced Field Service Engineer with dental experience, based in the North West of England, looking for a new opportunity?

We are recruiting for a Field Service Engineer with transferable skills and field-based experience to deliver the highest standard of customer excellence to our dental customers. The role involves carrying out reactive, planned, or installation projects at practices when required. We will provide you with a van, toolkit, and your own scheduler to ensure your diary is both efficient and consistent.

Duties & Responsibilities

1. Deliver, install, and validate new equipment.
2. Carry out scheduled maintenance, site surveys, and advise the customer of any additional costs incurred.
3. Attend breakdowns and resolve issues to completion of repair.
4. Provide technical assistance to customers, office staff, and fellow engineers.
5. Accurately record data and complete internal/customer reports via an IT Tablet.
6. Assist customers with advice in all areas of engineering, equipment performance, and regulatory compliance.
7. Promote equipment sales and contract consolidation options available to the customer.

What we offer our Engineers:

• Discretionary company performance related bonus.
• Comprehensive discount portal including gym memberships, shopping savings, and days out.
• SmartPay loan scheme with the added bonus of no interest being applied.
• Cycle2Work scheme.
• Enhanced holiday entitlement - 33 days in total, including bank holidays.
• Ability to purchase additional annual leave.
• Additional day off to celebrate your BIRTHDAY!
• Company Pension scheme.
• Dental Plan.
• Company sick pay, life assurance, and enhanced maternity/paternity pay.
• Eye test vouchers.
• Mental health support services and a virtual GP service.

Who are DD?

DD offers specialist products, equipment, and support services to the dental and beauty markets across the UK and the Republic of Ireland. We are rapidly growing, and our vision is to become healthcare’s first choice for clinical treatment products and service solutions. Our Engineering team is full of energy, with a passion for what they do, and maintains high standards of customer service. It is vital that you share these values.