Medical Devices Service Centre Lead — Lean & Quality

Thornton Tomasetti; Sittingbourne; On-site; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Training

Career development

Financial security

Healthcare

Job summary

Abbott is seeking an experienced Manager, Medical Devices Service Centre in the United Kingdom to lead a high-performing team and drive exceptional service, quality, and compliance across the medical devices portfolio.

In this role, you will oversee up to 30 staff, manage budgets and cross-functional collaboration with Commercial, Quality, Regulatory, Supply Chain and Engineering to deliver business results and operational excellence.

Qualifications

• Bachelor's degree in Engineering, Science or related technical field.
• Proven leadership experience in a regulated manufacturing, medical device, service, or technical environment.
• Strong understanding of quality systems, regulatory compliance, and operational excellence.
• Demonstrated success leading Lean, Six Sigma, or other improvement programs delivering measurable results.
• Strong analytical, problem-solving, and decision-making capabilities.
• Excellent communication and stakeholder management across all levels.
• Experience managing operational budgets, performance metrics, and resource planning.

Responsibilities

• Lead, coach, and develop a team fostering accountability, engagement, innovation and continuous improvement.
• Direct day-to-day Service Centre operations to deliver service, quality, compliance and financial objectives.
• Develop and execute operational, financial and strategic plans aligned with broader business goals.
• Partner with Commercial, Quality, Regulatory, Supply Chain and cross-functional teams to deliver exceptional service and operational excellence.
• Drive Lean Six Sigma and continuous improvement initiatives to improve productivity, quality, efficiency and service performance.
• Own Service Centre performance metrics.
• Lead cross-functional investigations, identify root causes, communicate findings and implement corrective and preventive actions.
• Ensure compliance with all applicable quality, regulatory and EHS requirements, including ISO 13485, ISO 14001 and ISO 45001.
• Manage departmental budgets, resource planning, recruitment, succession planning and employee development activities.

Skills

Leadership

Lean Six Sigma

Regulatory compliance

Cross-functional collaboration

Budgeting

Stakeholder management

Education

Bachelor's degree in Engineering/Science

Job description

Abbott is seeking an experienced Manager, Medical Devices Service Centre in the United Kingdom to lead a high-performing team and drive exceptional service, quality, and compliance across the medical devices portfolio.

In this role, you will oversee up to 30 staff, manage budgets and cross-functional collaboration with Commercial, Quality, Regulatory, Supply Chain and Engineering to deliver business results and operational excellence.