Service Centre Medical Device Manager

Abbott Laboratories; Sittingbourne; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Training and career development

Financial security

Health care and well-being programs

Job summary

Abbott Laboratories in Sittingbourne, United Kingdom, is seeking a Manager for the Medical Devices Service Centre to direct a multi-disciplinary team of up to 30 people. This leadership role focuses on delivering exceptional service, quality, compliance, and financial performance.

You will drive operational excellence, develop strategic plans, and collaborate with Quality, Regulatory, Supply Chain, and Engineering to achieve superior customer outcomes and continuous improvement.

Qualifications

• Bachelor's degree in Engineering, Science, or a related technical discipline.
• Proven leadership experience within a regulated manufacturing, medical device, service, or technical environment.
• Strong understanding of quality systems, regulatory compliance, and operational excellence principles.
• Demonstrated success leading Lean, Six Sigma, or other continuous improvement programs.
• Strong analytical, problem-solving, and decision-making capabilities.
• Excellent communication and stakeholder management skills.
• Experience managing operational budgets, performance metrics, and resource planning.

Responsibilities

• Lead, coach, and develop a team fostering a culture of accountability, engagement, innovation, and continuous improvement.
• Direct day-to-day Service Centre operations to ensure the delivery of service, quality, compliance, and financial objectives.
• Develop and execute operational, financial, and strategic plans aligned with broader business goals.
• Partner with Commercial, Quality, Regulatory, Supply Chain, and other cross-functional teams to deliver exceptional customer service and operational excellence.
• Drive Lean Six Sigma and continuous improvement initiatives to improve productivity, quality, efficiency, and service performance.
• Own Service Centre performance metrics
• Lead cross-functional investigations, identify root causes, communicate technical findings, and implement effective corrective and preventive actions.
• Ensure compliance with all applicable quality, regulatory, and EHS requirements, including ISO 13485, ISO 14001, and ISO 45001 standards.
• Manage departmental budgets, resource planning, recruitment, succession planning, and employee development activities.

Skills

Leadership experience

Quality systems

Analytical & problem-solving

Communication & stakeholder mgmt

Budget & performance metrics

Education

Bachelor's degree in Engineering/Science/related technical discipline

Job description

About the Role

We are seeking an experienced and results-driven Manager, Medical Devices Service Centre to lead a critical service operation supporting our medical device portfolio. This role is responsible for delivering exceptional operational performance, ensuring compliance with quality and regulatory requirements, and driving continuous improvement across all aspects of the Service Centre.

As a key leader within the organization, you will oversee a team of up to 30 employees, manage operational and financial performance, and collaborate with Commercial, Quality, Regulatory, Supply Chain, and Engineering teams to ensure outstanding customer service and business results.

Key Responsibilities

• Lead, coach, and develop a team fostering a culture of accountability, engagement, innovation, and continuous improvement.
• Direct day-to-day Service Centre operations to ensure the delivery of service, quality, compliance, and financial objectives.
• Develop and execute operational, financial, and strategic plans aligned with broader business goals.
• Partner with Commercial, Quality, Regulatory, Supply Chain, and other cross-functional teams to deliver exceptional customer service and operational excellence.
• Drive Lean Six Sigma and continuous improvement initiatives to improve productivity, quality, efficiency, and service performance.
• Own Service Centre performance metrics
• Lead cross-functional investigations, identify root causes, communicate technical findings, and implement effective corrective and preventive actions.
• Ensure compliance with all applicable quality, regulatory, and EHS requirements, including ISO 13485, ISO 14001, and ISO 45001 standards.
• Manage departmental budgets, resource planning, recruitment, succession planning, and employee development activities.

What You'll Bring

• Bachelor's degree in Engineering, Science, or a related technical discipline.
• Proven leadership experience within a regulated manufacturing, medical device, service, or technical environment.
• Strong understanding of quality systems, regulatory compliance, and operational excellence principles.
• Demonstrated success leading Lean, Six Sigma, or other continuous improvement programs that deliver measurable business results.
• Strong analytical, problem-solving, and decision-making capabilities.
• Excellent communication and stakeholder management skills, with the ability to influence across all levels of the organization.
• Experience managing operational budgets, performance metrics, and resource planning.

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career. We offer:

• Training and career development
• Financial security
• Health care and well-being programs