Service Centre Medical Device Manager

Thornton Tomasetti; Sittingbourne; On-site; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Training

Career development

Financial security

Healthcare

Job summary

Abbott is seeking an experienced Manager, Medical Devices Service Centre in the United Kingdom to lead a high-performing team and drive exceptional service, quality, and compliance across the medical devices portfolio.

In this role, you will oversee up to 30 staff, manage budgets and cross-functional collaboration with Commercial, Quality, Regulatory, Supply Chain and Engineering to deliver business results and operational excellence.

Qualifications

• Bachelor's degree in Engineering, Science or related technical field.
• Proven leadership experience in a regulated manufacturing, medical device, service, or technical environment.
• Strong understanding of quality systems, regulatory compliance, and operational excellence.
• Demonstrated success leading Lean, Six Sigma, or other improvement programs delivering measurable results.
• Strong analytical, problem-solving, and decision-making capabilities.
• Excellent communication and stakeholder management across all levels.
• Experience managing operational budgets, performance metrics, and resource planning.

Responsibilities

• Lead, coach, and develop a team fostering accountability, engagement, innovation and continuous improvement.
• Direct day-to-day Service Centre operations to deliver service, quality, compliance and financial objectives.
• Develop and execute operational, financial and strategic plans aligned with broader business goals.
• Partner with Commercial, Quality, Regulatory, Supply Chain and cross-functional teams to deliver exceptional service and operational excellence.
• Drive Lean Six Sigma and continuous improvement initiatives to improve productivity, quality, efficiency and service performance.
• Own Service Centre performance metrics.
• Lead cross-functional investigations, identify root causes, communicate findings and implement corrective and preventive actions.
• Ensure compliance with all applicable quality, regulatory and EHS requirements, including ISO 13485, ISO 14001 and ISO 45001.
• Manage departmental budgets, resource planning, recruitment, succession planning and employee development activities.

Skills

Leadership

Lean Six Sigma

Regulatory compliance

Cross-functional collaboration

Budgeting

Stakeholder management

Education

Bachelor's degree in Engineering/Science

Job description

JOB DESCRIPTION: About the Role We are seeking an experienced and results-driven Manager, Medical Devices Service Centre to lead a critical service operation supporting our medical device portfolio. This role is responsible for delivering exceptional operational performance, ensuring compliance with quality and regulatory requirements, and driving continuous improvement across all aspects of the Service Centre. As a key leader within the organization, you will oversee a team of up to 30 employees, manage operational and financial performance, and collaborate with Commercial, Quality, Regulatory, Supply Chain, and Engineering teams to ensure outstanding customer service and business results.

Key Responsibilities

• Lead, coach, and develop a team fostering a culture of accountability, engagement, innovation, and continuous improvement.
• Direct day-to-day Service Centre operations to ensure the delivery of service, quality, compliance, and financial objectives.
• Develop and execute operational, financial, and strategic plans aligned with broader business goals.
• Partner with Commercial, Quality, Regulatory, Supply Chain, and other cross‑functional teams to deliver exceptional customer service and operational excellence.
• Drive Lean Six Sigma and continuous improvement initiatives to improve productivity, quality, efficiency, and service performance.
• Own Service Centre performance metrics.
• Lead cross-functional investigations, identify root causes, communicate technical findings, and implement effective corrective and preventive actions.
• Ensure compliance with all applicable quality, regulatory, and EHS requirements, including ISO 13485, ISO 14001, and ISO 45001 standards.
• Manage departmental budgets, resource planning, recruitment, succession planning, and employee development activities.

What You'll Bring

• Bachelor's degree in Engineering, Science, or a related technical discipline.
• Proven leadership experience within a regulated manufacturing, medical device, service, or technical environment.
• Strong understanding of quality systems, regulatory compliance, and operational excellence principles.
• Demonstrated success leading Lean, Six Sigma, or other continuous improvement programs that deliver measurable business results.
• Strong analytical, problem‑solving, and decision‑making capabilities.
• Excellent communication and stakeholder management skills, with the ability to influence across all levels of the organization.
• Experience managing operational budgets, performance metrics, and resource planning.

What We Offer

• Training and career development
• Financial security
• Health care and well-being programs

The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.

Job Family: Supply Chain

Division: ANSC Nutrition Supply Chain

Location: United Kingdom > Sittingbourne : Sovereign House

Additional Locations:

Work Shift: Standard

Travel: Yes, 5 % of the Time

Medical Surveillance: Not Applicable

Significant Work Activities: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings.

An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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