Medical Device SME (Subject Matter Expert) Technical Support & Service Engineer

Resonant Inc.; Chorley; On-site; GBP 65,000 - 100,000; Full time

Benefits offered by this job

Healthcare coverage

Pension scheme

Flexible working options

Associate engagement activities and…

Generous annual leave

Job summary

Resonant is seeking a highly experienced Medical Device SME - Technical Support & Service Engineer to lead technical authority across laboratory and refrigeration equipment within the In-House Engineering (IHE) function. You will ensure reliability, performance and regulatory compliance throughout the equipment lifecycle.

Based in Chorley, this on-site role requires hands-on problem solving, calibration to ISO 17025, vendor coordination, audits support, and mentoring engineers to raise the

Qualifications

• Hands-on installation, fault finding, maintenance and repair of medical, laboratory or refrigeration equipment.
• Expertise in laboratory, medical and cold-chain systems, with refrigeration principles.
• Experience with HVAC systems—operation, maintenance and troubleshooting in regulated settings.
• Calibration activities aligned to ISO 17025 (IQ/OQ/PQ).
• Strong diagnostic skills to resolve complex issues across equipment types.
• Experience in regulated environments (GxP, GMP, ISO).
• Accurate documentation and fully traceable records for audits.
• Ability to read schematics and technical manuals.
• Vendor/subcontractor coordination for quality and compliance.
• Mentoring engineers and leading technical projects.

Responsibilities

• Act as SME for medical, laboratory and refrigeration equipment (cold-chain).
• Provide expert technical support, troubleshooting and repairs.
• Oversee installation, commissioning, calibration and preventive maintenance.
• Lead calibration activities (IQ/OQ/PQ) and ensure compliance docs.
• Coordinate workshop operations and workflow optimization.
• Lead team huddles and drive OTIF and KPI performance.
• Maintain accurate service records, certificates and ERP data.
• Support audits, inspections and regulatory reviews as SME.
• Coordinate external vendors and service providers.
• Drive continuous improvement in processes and service delivery.

Skills

SME leadership

Technical troubleshooting

ISO 17025 calibration

Regulated environments

Documentation accuracy

IQ/OQ/PQ calibration

HVAC & building systems

Vendor coordination

Electrical/electronic engineering

HSE & COSHH

ERP & records management

Team mentoring

Physical workshop capability

Job description

Job Description Summary

Who We Are & What We Do

We are a global life sciences solutions provider, delivering agile clinical trial and diagnostic services that help our customers navigate the complexities of life-changing innovation.

With over 40 years of experience in custom kitting and clinical trial support, our Clinical Services team combines deep technical and regulatory expertise with a strong track record of delivering high-quality products and tailored solutions that our customers trust.

Based in Chorley, our Equipment & Ancillaries team provides a truly global service, sourcing and supplying medical and laboratory equipment to meet the unique needs of each study. From single-site trials to complex, multi-country programmes, we ensure our customers have the right equipment, in the right place, at the right time, enabling them to focus on delivering successful clinical outcomes, wherever their trials take place.

How will you make an impact & Requirement

Role Mission

As a Medical Device SME - Technical Support & Service Engineer , you will provide advanced technicalexpertiseand leadership across laboratory and refrigeration equipment within the In-House Engineering (IHE) function. You willbe responsible forensuring the reliability, performance, and compliance of critical clinical trial equipment throughout its full lifecycle.

You will act as a trusted technical authority, supporting global clinical operations by delivering high-quality service, driving continuous improvement, and ensuring adherence to regulatory standards-ultimately contributingto patient safety and data integrity.

Key Responsibilities

• Act as the Subject Matter Expert (SME) for medical, laboratory, and refrigeration equipment, including cold-chain systems and temperature-controlled devices
• Deliver expert-level technical support, troubleshooting, and repair across a wide range of equipment (e.g.freezers, incubators, centrifuges, balances,monitoringsystems)
• Perform and oversee installation, commissioning, calibration, preventative maintenance, and corrective servicing
• Lead ISO 17025-aligned calibration activities, including IQ/OQ/PQ documentation and compliance
• Support and coordinate daily workshop operations, including planning,prioritisation, and workflowoptimisation
• Lead team huddles and contribute to delivery against OTIF and operational KPIs
• Maintainaccurateand compliant service records, calibration certificates, and ERP system data
• Act as a key technical contact during audits, inspections, and regulatory reviews
• Conduct root cause analysis and implement sustainable corrective actions for recurring technical issues
• Coordinate and oversee external vendors and subcontractors, ensuring service quality and compliance
• Respond to technical escalations, customer enquiries, equipment recalls, and product alerts
• Provide input into product lifecycle management, including evaluation, upgrades, and equipment selection
• Act as the Health & Safety and COSHH lead within IHE, ensuring safe systems of work and compliance
• Mentor and develop engineers, sharing knowledge and building technical capability across the team
• Drive continuous improvement initiatives across processes, performance, and service delivery

WhatWe’reLooking For

We’relooking for a highly experienced and hands‑on technical expert with deep knowledge of medical devices and cold-chain equipment. You are confident operating in regulated environments,takeownership of complex challenges, and naturally lead and support others as a trusted SME.

This role suits someone who combines strong technical depth with a proactive mindset, a passion for quality and compliance, and a drive to continuously improve service performance.

Essential skills and experience:

• Proven hands‑on experience in installation, fault finding, maintenance, calibration, and repair of medical, laboratory, or refrigeration equipment
• Strong technicalexpertisein laboratory, medical, and cold-chain systems, including a solid understanding of refrigeration principles and HVAC/building-related systems
• Demonstrable experience with HVAC systems, including operation, maintenance, and troubleshooting within technical or regulated environments
• Proven experience performing calibration activities aligned to ISO 17025, including IQ, OQ, and PQ validation processes
• Advanced diagnostic and troubleshooting capability, with the ability to resolve complex technical issues across multiple equipment types
• Experience working within regulated environments (e.g.GxP, GCP, GMP, ISO standards), with a strong understanding of compliance requirements
• High levelof accuracy in documentation and record‑keeping, ensuring all activities are fully traceable and audit‑ready
• Proficiencyin using calibration tools, diagnostic equipment, and interpreting technical documentation
• Strong electrical and/or electronic engineering knowledge, including the ability to read schematics and technical manuals
• Experience coordinating vendors, subcontractors, and external service providers, ensuring quality and compliance
• Proven ability to lead or support technical projects and contribute to continuous improvement initiatives
• Strongorganisationalandprioritisationskills, with the ability to manage multiple activities independently
• Excellent communication and stakeholder management skills
• Demonstrated ability to mentor and support other engineers, acting as a technical SME
• Strong awareness of Health, Safety & Environment (HSE)and COSHH requirements
• Experience using ERP systema andmaintainingaccurateengineering/service records
• Physically capable of working in a workshop environment, includingliftingand moving equipment up to 25 kg
• Commitment to continuous professional development andmaintainingup-to‑date technical knowledge

Desirable (but not essential):

• Formal qualifications oradditionalcertification in advanced metrology or calibration disciplines beyond core ISO 17025 requirements
• Experience within clinical trials, pharmaceutical, biotech, or other life sciences environments
• Familiarity with audit processes and regulatory inspections, including supporting interactions with external auditors
• Experience working with calibration software, digital asset management systems, or paperless documentation tools
• Previousexperience in a lead or senior engineering capacity, including supporting team coordination or workshop oversight
• Exposure to continuous improvement methodologies (e.g.Lean, Kaizen) and contributing to processoptimisationinitiatives
• Broad experience across a wide range of laboratory, medical, and cold-chain technologies
• Experience working in multi-site or global operational environments
• Strong commercial awareness, including supporting costoptimisation, equipment lifecycle planning, or service efficiency improvements

What We Offer** **

At Resonant,we’remore than a leading life sciencescompany, we’rea global team united by a shared purpose: the uncompromising pursuit of quality to help our customers move science forward.

When you join us, you become part of a growing global community of more than 850 dedicated professionals. In return for your skills, knowledge, and experience, we are committed to helping you thrive, offering access to high-quality learning, development, and career progression opportunities so you can reach your full potential.

This role is based on-site, with a requirement to work from the office for 5 days perweek .

Our competitive reward package includes, following qualifying periods:

• Healthcare coverage
• Pension scheme
• Flexible working options
• Associate engagement activities and wellbeing initiatives
• Generous annual leave, plus an extra day off to celebrate your birthday

Join Us

Whether you bring a background in life sciences or proven operationalexpertise, this is your opportunity to be part of a collaborative, high-performing team making a real difference.

Ifyou’reready to take the next step in your career and help clients move their life scienceprogrammesforward with clarity and purpose—we’dlove to hear from you.