IV Infusion Therapy - SME - & Medical Device Technical Service Engineer

Resonant Clinical Solutions

Chorley

On-site

GBP 40,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Healthcare coverage

Pension scheme

Flexible working options

Extra day off for birthday

Job summary

Resonant Clinical Solutions in Chorley is looking for an IV Infusion Therapy Subject Matter Expert to provide technical support for clinical trial equipment. Your role will be crucial in ensuring quality and compliance across various medical devices, enabling successful trial outcomes.

The ideal candidate will have strong experience in medical devices, with a focus on troubleshooting and regulatory adherence. The position requires on-site work, offering competitive benefits and the opportunity for career progression.

Qualifications

Strong working knowledge of refrigeration systems, especially low temperature technologies.
Proven experience in installation and maintenance of medical equipment.
High level of accuracy in documentation and record-keeping.

Responsibilities

Provide expert support for IV infusion therapy systems.
Perform installation, troubleshooting, and repair of medical equipment.
Ensure compliance with SOPs and regulatory standards.

Skills

Fault diagnosis

Technical troubleshooting

Regulatory compliance

Record keeping

Analytical skills

Education

Hands-on experience with medical devices

Tools

Calibration tools

Diagnostic equipment

Job description

Job Description Summary

We are a global life sciences solutions provider, delivering agile clinical trial and diagnostic services that help our customers navigate the complexities of life‑changing innovation. With over 40 years of experience in custom kitting and clinical trial support, our Clinical Services team combines deep technical and regulatory expertise with a strong track record of delivering high‑quality products and tailored solutions that our customers trust. Based in Chorley, our Equipment & Ancillaries team provides a truly global service, sourcing and supplying medical and laboratory equipment to meet the unique needs of each study. From single‑site trials to complex, multi‑country programmes, we ensure our customers have the right equipment, in the right place, at the right time, enabling them to focus on delivering successful clinical outcomes, wherever their trials take place.

How Will You Make An Impact & Requirement

Role Mission

This is a Temporary Backfill. As an IV Infusion Therapy Subject Matter Expert and Medical Device Technical Service Engineer, you will provide advanced technical leadership across the In-House Engineering (IHE) function. You will ensure the performance, reliability, and compliance of clinical trial equipment throughout its lifecycle—from evaluation and validation through to calibration, maintenance, and repair. Working within a highly regulated (GxP) environment, you will play a key role in supporting patient safety and data integrity by delivering high‑quality engineering services and driving best practice across IV infusion systems and medical devices. This role combines hands‑on technical expertise with cross‑functional collaboration to support global clinical trials and operational excellence.

Key Responsibilities

Provide expert technical support for IV infusion therapy systems (e.g. volumetric and syringe pumps) and a wide range of medical devices (e.g. ECG, spirometry, blood pressure, thermometry)
Perform installation, commissioning, calibration, preventative maintenance, troubleshooting, and repair of laboratory, refrigeration, and medical equipment
Diagnose faults efficiently and implement corrective actions to minimise equipment downtime and maintain service levels
Ensure all calibration, servicing, and repair activities are completed in accordance with SOPs, GxP standards, and applicable regulations (e.g. ISO 9001, ISO 17025)
Maintain accurate service records, calibration certificates, and documentation to ensure full audit readiness and compliance
Act as a technical SME, supporting product lifecycle activities including evaluation, validation, upgrades, and equipment selection
Collaborate closely with Quality, Logistics, Warehouse, and Customer Service teams to ensure seamless service delivery and customer satisfaction
Support OTIF (On Time In Full) performance and assist with workflow planning, scheduling, and prioritisation of engineering activities
Manage tools, spare parts, and calibration standards to ensure operational readiness
Respond to technical queries, equipment alerts, and recalls in collaboration with QA and leadership teams
Lead or support continuous improvement initiatives to enhance processes, documentation, and service delivery
Provide training, guidance, and technical coaching to other engineers and stakeholders as needed

What We’re Looking For

We’re looking for a highly skilled and hands‑on technical expert with strong experience in medical devices and laboratory or cold‑chain equipment. You bring a proactive, detail‑oriented approach, with the ability to troubleshoot complex issues and ensure compliance in a regulated environment. This role is ideal for someone who thrives in a collaborative, fast‑paced setting and takes pride in delivering high‑quality, reliable engineering solutions that directly support clinical trial success.

Essential Skills and Experience

Strong working knowledge of refrigeration systems, including a solid understanding of low temperature technologies (e.g. ‑80°C freezers and cascade systems), with the ability to diagnose faults and carry out effective repairs
Demonstrable hands‑on experience in the installation, fault finding, maintenance, calibration, and repair of laboratory, refrigeration, and/or medical equipment, ideally within a regulated or clinical environment
Advanced technical troubleshooting capability, with proven experience in diagnosing and resolving complex issues across laboratory, cold‑chain, and medical device equipment
Sound understanding of regulatory and quality frameworks relevant to clinical or laboratory environments (e.g. GCP, GMP, ISO 9001), with the ability to consistently work in line with SOPs and compliance requirements
High level of accuracy in documentation and record‑keeping, ensuring all service, calibration, and repair activities are fully traceable, audit‑ready, and compliant with internal and external standards
Proficiency in the use of calibration tools and diagnostic equipment, with the ability to interpret results and ensure equipment operates within defined tolerances
Strong electrical and/or electronic engineering knowledge, including the ability to read and interpret technical schematics, wiring diagrams, and manufacturer manuals
Well‑developed analytical and problem‑solving skills, with a structured and methodical approach to identifying root causes and implementing effective, sustainable solutions
Ability to work independently and manage priorities, organising workload effectively across multiple tasks, equipment types, and service requirements in a fast‑paced environment
Effective communication skills, both written and verbal, with the ability to clearly explain technical issues and collaborate with cross‑functional teams and stakeholders
Evidence of continuous professional development, including completion of relevant technical, manufacturer, or specialist training to maintain and enhance expertise
Strong awareness and application of Health, Safety & Environment (HSE) standards, ensuring all work is carried out safely and in line with company and regulatory requirements
Physical capability to perform hands‑on engineering tasks, including lifting and moving equipment and materials up to 25 kg, as well as working in a workshop environment

Desirable (but Not Essential)

Experience within clinical research, life sciences, or other GxP‑regulated environments
Calibration and validation qualifications (e.g. IQ, OQ, PQ)
Refrigeration or HVAC certifications (e.g. F‑Gas or equivalent)
Experience with ISO 17025 and advanced calibration standards
Familiarity with ERP systems, calibration software, and digital documentation tools
Experience mentoring or supporting the development of other engineers
Knowledge of a broad range of laboratory, medical, and cold‑chain equipment
Experience working in an engineering workshop or multi‑disciplinary technical environment

What We Offer

At Resonant, we’re more than a leading life sciences company, we’re a global team united by a shared purpose: the uncompromising pursuit of quality to help our customers move science forward.

When you join us, you become part of a growing global community of more than 850 dedicated professionals. In return for your skills, knowledge, and experience, we are committed to helping you thrive, offering access to high‑quality learning, development, and career progression opportunities so you can reach your full potential.

This role is based on‑site, with a requirement to work from the office for 5 days per week. Please be aware that you should be ideally within commutable distance from the office.

Our Competitive Reward Package Includes, Following Qualifying Periods