Medical Administration Team Lead

Mid and South Essex NHS Foundation Trust; Chelmsford; On-site; GBP 29,000 - 35,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust seeks a Service Coordinator to lead the Medical Administration team within the Division. You will oversee Medical Secretaries and Administrative staff, coordinate workload priorities, and monitor performance against KPIs to ensure timely and accurate patient administration.

You will work with Divisional management and clinical teams to strengthen service delivery, support recruitment, and promote continuous improvement within budget and resources.

Qualifications

• Experience in managing day-to-day service delivery.
• Experience in monitoring performance against KPIs.
• Experience in staff development, training and induction.
• Knowledge of NHS systems including DIT3.
• Experience in service improvement or change initiatives.

Responsibilities

• Supervise Medical Secretaries and Administrative staff within the Division.
• Prioritise and delegate workloads to meet KPIs.
• Monitor dictation and produce performance reports.
• Support workforce planning and recruitment.
• Collaborate with Divisional management and clinical teams to meet priorities.

Skills

Staff supervision

Performance monitoring

Communication

Workload management

Tools

Dit3

Lorenzo

Job description

Mid and South Essex NHS Foundation Trust seeks a Service Coordinator to lead the Medical Administration team within the Division. You will oversee Medical Secretaries and Administrative staff, coordinate workload priorities, and monitor performance against KPIs to ensure timely and accurate patient administration.

You will work with Divisional management and clinical teams to strengthen service delivery, support recruitment, and promote continuous improvement within budget and resources.