Mediation Case Worker - Remote

Kids; Sutton Coldfield; Remote; GBP 22,000 - 30,000; Full time

Job summary

A leading organization is seeking a Mediation Case Worker to provide support for families and professionals through their SEND Mediation service. This remote role involves coordinating meetings, communicating effectively, and ensuring compliance with data protection standards. The ideal candidate will have experience in case management and a passion for supporting children and young people with special educational needs.

Benefits

Flexible remote working

Comprehensive training

Purpose-driven work

Qualifications

• Experience in case management or equivalent service support.
• Strong IT skills and experience using case management platforms.
• Excellent planning, organisation, and administrative skills.

Responsibilities

• Coordinating mediation meetings and managing timelines.
• Communicating with families, local authorities, and professionals.
• Logging service user interactions and managing follow-up actions.

Skills

Case management

Communication

Problem-solving

Emotional resilience

IT skills

Tools

Charity Log

Microsoft Teams

Job description

Kids Royal Sutton Coldfield, England, United Kingdom

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Kids Royal Sutton Coldfield, England, United Kingdom

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This range is provided by Kids. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Mediation Case Worker

Employer - Kids

Location - This is a homebased role with occasional travel for team meetings and / or training.

Contract - 36 hours per week Monday to Friday (flexible hours can be discussed at interview stage)

Salary - £22,937 (FTE)

Experience - you have experience providing efficient and professional case management or equivalent service support in a busy and confidential environment.

Make a meaningful impact every day.

Are you someone who thrives in a fast-paced environment, values inclusive support systems, and is passionate about making a difference in the lives of children and young people with special educational needs and disabilities (SEND)? If so, we’d love to hear from you.

At Kids, we believe every child deserves the best start in life. As a Mediation Case Worker, you’ll play a key role in supporting families and professionals through our SEND Mediation service. You'll help ensure this vital service runs smoothly, efficiently, and compassionately—every single day.

What You’ll Be Doing

You’ll be part of a dedicated and award-winning remote team, collaborating to deliver high-quality support while managing your own varied and engaging workload.

Your key responsibilities will include:

• Coordinating mediation meetings, working within statutory and internal timelines.
• Communicating with families, young people, local authorities, education providers, and health and social care professionals.
• Offering impartial, informed customer service based on a solid understanding of the SEND Mediation process. (Full training provided.)
• Accurately logging service user interactions and managing follow-up actions through our case management system.
• Ensuring strict adherence to data protection and GDPR standards.
• Making informed case-based decisions, including those involving unique or complex circumstances.
• Supporting the wider team with reporting, evaluation, and service improvement tasks.
• Actively participating in training, supervision, and team meetings.
  
  

What You’ll Bring

We’re looking for individuals from a range of backgrounds and lived experiences who demonstrate the following:

• Proven experience managing a demanding workload in a confidential, customer-focused setting.
• Strong IT skills and experience using case management and scheduling platforms (e.g. Charity Log, Team Up, Microsoft Teams).
• Excellent planning, organisation, and administrative skills.
• Clear, compassionate communication—both verbal and written.
• A commitment to confidentiality, impartiality, and inclusive practice.
• Emotional resilience and empathy when supporting individuals in conflict or distress.
• Confidence in independent problem-solving, while also working collaboratively with a remote team.
• Willingness to learn and contribute knowledge to a learning-focused team culture.
  
  

Why Join Us?

• Purpose-driven work that changes lives
• Flexible remote working and inclusive team support
• Comprehensive training to deepen your understanding of SEND law and mediation
• Values-led culture that prioritises equity, wellbeing, and belonging
  
  

Explore our mission and values at www.kids.org.uk—if our vision speaks to you, we encourage you to apply.

We are committed to building a diverse and inclusive team. If you have the skills and passion for the role, we welcome your application—regardless of background, lived experience, or whether you meet every single requirement.

Note: We may close the vacancy early if we receive a high volume of suitable applications. Please apply promptly.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care, Non-profit Organizations, and Government Administration

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