Mechanical Technical Support Engineer - Automation & Solutions

Chiltern; Milton Keynes; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Pension

Private health cover

25 days holiday

Company bonus

Relocation package available

Job summary

Chiltern is seeking a Technical Support Engineer with a strong mechanical engineering background to join our Milton Keynes team. You will support customers and the sales force on technical matters, conduct product analyses, and help promote new and existing products.

The role requires hands-on testing and diagnostic experience, the ability to prioritise multiple projects, and clear presentation of technical topics face-to-face or via webinar. Excellent pension and benefits apply.

Qualifications

• HNC or HND in Mechanical Engineering or related discipline.
• English Language GCSE or equivalent qualification.
• Hands-on testing and diagnostic experience.
• Ability to manage multiple projects and meet deadlines.

Responsibilities

• Provide technical support for customers via phone, email, & EPICS.
• Process requests for special products and variations.
• Analyse, check and report writing on customer product returns.
• Product management including training, new product introduction and supersession of discontinued product ranges.
• New Product Development Proposal activity.
• Market and competitor product analysis & understanding.

Skills

Mechanical engineering

Testing & diagnostics

Time management

Presentation skills

Customer support

Education

HNC/HND Mechanical Engineering

English GCSE

Job description

Chiltern is seeking a Technical Support Engineer with a strong mechanical engineering background to join our Milton Keynes team. You will support customers and the sales force on technical matters, conduct product analyses, and help promote new and existing products.

The role requires hands-on testing and diagnostic experience, the ability to prioritise multiple projects, and clear presentation of technical topics face-to-face or via webinar. Excellent pension and benefits apply.