Technical Support Engineer (Mechanical Skills)

Chiltern; Milton Keynes; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Pension

Private health cover

25 days holiday

Company bonus

Relocation package available

Job summary

Chiltern is seeking a Technical Support Engineer with a strong mechanical engineering background to join our Milton Keynes team. You will support customers and the sales force on technical matters, conduct product analyses, and help promote new and existing products.

The role requires hands-on testing and diagnostic experience, the ability to prioritise multiple projects, and clear presentation of technical topics face-to-face or via webinar. Excellent pension and benefits apply.

Qualifications

• HNC or HND in Mechanical Engineering or related discipline.
• English Language GCSE or equivalent qualification.
• Hands-on testing and diagnostic experience.
• Ability to manage multiple projects and meet deadlines.

Responsibilities

• Provide technical support for customers via phone, email, & EPICS.
• Process requests for special products and variations.
• Analyse, check and report writing on customer product returns.
• Product management including training, new product introduction and supersession of discontinued product ranges.
• New Product Development Proposal activity.
• Market and competitor product analysis & understanding.

Skills

Mechanical engineering

Testing & diagnostics

Time management

Presentation skills

Customer support

Education

HNC/HND Mechanical Engineering

English GCSE

Job description

About the job

Technical Support Engineer (Mechanical Skills) About the job Technical Support Engineer (Mechanical Skills) An exciting opportunity for a Technical Support Engineer with a Mechanical Engineering understanding and talent has arisen to join a multinational engineering company within automation, covering many sectors including automotive, aerospace, space, scientific, pharmaceutical, electronics, renewable energy, and food processing. Location: Milton Keynes Benefits: Salary £35,000 - £40,000 - depending on experience + superb career and technical progression available, subsidised canteen, free lunches, Excellent Pension, Private Health Cover, 25 days holiday, Company Bonus, Relocation package available where appropriate etc Job Type: Permanent, full time The Role: Our client is looking to recruit an individual to support customers and the sales force for technical matters with a strong mechanical bias. The role requires understanding the competition offering in the market including SWOT analysis. Commercial and market awareness of the company's product offering. Supporting sales growth by training and proactive promotion of existing and new products

Key Responsibilities

• Support for customer questions via phone, e-mail & EPICS
• Process requests for special products and variations
• Analyse, check and report writing on customer product returns
• Product management including training, new product introduction and supersession of discontinued product ranges
• New Product Development Proposal activity
• Market and competitor product analysis & understanding

Skills, Experience and Education

• HNC or HND Mechanical Engineering or related discipline
• English Language GCSE or equivalent qualification
• Hands-on testing and diagnostic experience
• Experience handling multiple projects with ability to prioritise, manage own time, and meet deadlines
• Ability to clearly and effectively present technical subjects, face-to-face and via webinar

What They Offer

The reason for their success is their people. Every team member has a voice, and this contributes to their success as a company! They take pride in our collaborative, innovative and customer-focused culture where team members feel respected, empowered and valued.