Mechanical Field Service Engineer

GEA Group; Warrington; On-site; GBP 32,000 - 42,000; Full time

Job summary

GEA Group in Warrington is seeking a Mechanical Field Service Engineer to perform high‑quality field service at customer sites across the UK. You will carry out preventive maintenance, repairs and commissioning while maintaining strong customer relations and accurate reporting.

The role blends hands‑on fieldwork with planning support from the Warrington office and requires travel to sites in the Dairy, Food, Beverage, Chemical and Pharmaceutical industries.

Qualifications

• Mechanical engineering apprenticeship or equivalent qualification.
• Proven experience in a mechanical field service or maintenance role.
• Strong mechanical fault-finding and repair skills.
• High standard of written communication for professional reporting.
• Full UK driving licence and willingness to travel UK-wide.

Responsibilities

• Undertake field-based service works at customer sites across the UK.
• Carry out office-based activities from the Warrington office including service preparation, reporting, technical follow-ups, and planning support.
• Maintain flexibility to travel and work away from the office as service demand requires.
• Preventive maintenance, inspections, corrective repairs, fault finding, overhauls and refurbishments.
• Installation and commissioning support where required.
• Ensure all work is completed safely, in compliance with GEA standards and customer site requirements.
• Act as a professional GEA representative at all times.
• Communicate clearly with customers regarding work scope, findings, and recommendations.
• Complete accurate and timely service reports detailing work carried out.
• Identify and document follow‑up actions and improvement recommendations.
• Support service planning through clear feedback on job scope, duration and technical findings.
• Work closely with Service Sales, Spare Parts, Engineering and Technical Support teams.
• Identify and report opportunities for additional service work, upgrades, and maintenance contracts.
• Support service sales growth through technical insight and customer engagement.
• Adhere to all GEA Health & Safety policies and customer site procedures.
• Promote a strong safety culture and compliance with quality standards.

Skills

Fault finding

Mechanical service

Reporting skills

Driving licence

Education

Mechanical engineering apprenticeship

Job description

GEA is one of the world's leading system suppliers to the food, beverage and pharmaceutical industries. Our extensive portfolio spans machinery and complete plants, advanced process technologies, components and a full range of services. Driven by a strong sense of purpose, our more than 18,000 employees worldwide are committed to improving the sustainability and efficiency of production processes across the globe.

Responsibilities / Tasks

The Mechanical Field Service Engineer is responsible for delivering high-quality field service activities at customer sites across the Dairy, Food, Beverage, Chemical, and Pharmaceutical industries, alongside supporting service planning and administration from the Warrington office. The role combines hands‑on mechanical service execution with professional customer interaction, accurate service reporting, proactive planning support, and contribution to lead generation for additional and new service works. The position supports both office‑based and field‑based activities, with travel to customer sites anywhere in the UK.

Key Responsibilities

Field & Office-Based Working

• Undertake field-based service works at customer sites across the UK.
• Carry out office-based activities from the Warrington office including service preparation, reporting, technical follow-ups, and planning support.
• Maintain flexibility to travel and work away from the office as service demand requires.

Field Service Execution

• Preventive maintenance, inspections, corrective repairs, fault finding, overhauls and refurbishments.
• Installation and commissioning support where required.
• Ensure all work is completed safely, in compliance with GEA standards and customer site requirements.

Customer Support & Communication

• Act as a professional GEA representative at all times.
• Communicate clearly with customers regarding work scope, findings, and recommendations.

Service Reporting & Documentation

• Complete accurate and timely service reports detailing work carried out.
• Identify and document follow‑up actions and improvement recommendations.

Planning & Collaboration

• Support service planning through clear feedback on job scope, duration and technical findings.
• Work closely with Service Sales, Spare Parts, Engineering and Technical Support teams.

Lead Generation & Upselling

• Identify and report opportunities for additional service work, upgrades, and maintenance contracts.
• Support service sales growth through technical insight and customer engagement.

Health, Safety & Quality

• Adhere to all GEA Health & Safety policies and customer site procedures.
• Promote a strong safety culture and compliance with quality standards.

Essential

Your Profile / Qualifications

• Mechanical engineering apprenticeship or equivalent qualification.
• Proven experience in a mechanical field service or maintenance role.
• Strong mechanical fault-finding and repair skills.
• High standard of written communication for professional reporting.
• Full UK driving licence and willingness to travel UK-wide.

Desirable

• Experience within Dairy, Food, Beverage, Chemical or Pharmaceutical industries.
• Knowledge of GEA or similar process equipment.
• GMP or hygienic design experience.

Personal Attributes

• Customer-focused, professional and safety-conscious.
• Organised, reliable and able to work independently.
• Commercially aware with a continuous improvement mindset.