MBA Programme Experience Coordinator

London Business School; Greater London; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

27 days annual leave

Group Pension Scheme

Onsite gym and swimming pool

Professional development

Cycle to work scheme

Wellbeing support

Volunteering leave

Job summary

London Business School is seeking a collaborative Programme Administrator to join the Degree Education team on a permanent basis. You will support the MBA Programme delivery, assist Programme Delivery Managers and Student Experience Team, and ensure a high level of customer service to students and staff.

The role requires some out-of-hours work, and you will help coordinate orientation events, materials, and logistics for c.500 new students, contributing to a world-class student experience.

Qualifications

• Excellent customer service and stakeholder liaison skills.
• Ability to coordinate events and orientation logistics.
• Experience supporting MBA or degree education programmes may help.

Responsibilities

• Provide an excellent level of customer service and outstanding support to our students at all times.
• Provide a first point of contact service to students and other stakeholders, responding in a professional and timely manner to address queries or elevate as required to ensure effective resolution.
• Be alert to student welfare issues and elevate to the relevant Programme Managers as necessary.
• Contribute to the development of the student experience through engaging and interacting with our students on a day-to-day basis, attending events and building effective working relationships with the students.
• Support the Programme Delivery Manager in delivery of orientation logistics, including space and catering, and materials preparation.

Skills

Customer service

Stakeholder communication

Event coordination

MBA programme support

Job description

London Business School is seeking a collaborative Programme Administrator to join the Degree Education team on a permanent basis. You will support the MBA Programme delivery, assist Programme Delivery Managers and Student Experience Team, and ensure a high level of customer service to students and staff.

The role requires some out-of-hours work, and you will help coordinate orientation events, materials, and logistics for c.500 new students, contributing to a world-class student experience.