Mayoral Attendant

GMCA; Manchester; Sur place; GBP 21 000 - 32 000; Plein temps

Résumé du poste

GMCA is seeking a Mayoral Attendant to provide trusted, discreet support to the Mayor, ensuring official engagements run smoothly and residents have a positive experience across Greater Manchester.

The role involves liaising with the Mayor's Office, venues, partners and officers, with flexible hours including evenings and weekends, and a commitment to public service, confidentiality and professional conduct.

Qualifications

• A commitment to excellent customer service and public service values.
• Professionalism, integrity, discretion and sound judgement.
• Excellent written and verbal communication skills.
• The ability to build positive working relationships with people at all levels.
• Strong organisation, attention to detail and the ability to manage competing priorities.
• A calm, adaptable and solutions-focused approach.
• Confidence using standard digital and office systems.
• A commitment to equality, diversity and inclusion.

Responsabilités

• Providing professional and discreet support to the Mayor at official engagements and events.
• Supporting safe and orderly arrivals, movement between locations and departures in liaison with the Mayor’s Office.
• Assisting with practical arrangements for the Mayor, Deputy Mayor and senior officers attending events, working with colleagues, venues, hosts and external partners.
• Being present to provide timely assistance while respecting the Mayor’s personal space and enabling normal interaction with residents, guests and stakeholders.
• Monitoring schedules and responding effectively to last-minute changes or emerging issues.
• Ensuring that relevant materials and other requirements are available and appropriately presented.
• Maintaining the highest standards of conduct, confidentiality and customer care.

Connaissances

Customer service

Public service values

Professionalism

Integrity

Discretion

Sound judgement

Written and verbal communication

Relationship building

Organisation

Attention to detail

Time management

Calm and adaptable

Solutions-focused

Digital and office systems

Equality and inclusion

Description du poste

Mayoral Attendant

Supporting the Mayor’s official engagements with professionalism, discretion and excellent public service

About the opportunity

We are seeking a highly professional, organised and customer-focused individual to join our team as Mayoral Attendant. This is a visible and trusted role, central to supporting the effective delivery of the Mayor’s official engagements and creating a positive experience for residents, visitors, partners and colleagues.

The role requires sound judgement, discretion, flexibility and a strong commitment to public service. You will work with elected members, senior officers, partners, stakeholders and members of the public, representing the organisation with professionalism at all times.

About the role

As Mayoral Attendant, you will provide trusted, discreet and practical support to the Mayor, helping to ensure that official engagements and meetings operate safely, smoothly and effectively. You will liaise closely with the Mayor’s Office, internal teams, venues and external partners; support the preparation and coordination of engagements; and anticipate and respond calmly to changing requirements.

The successful candidate will be dependable, tactful and confident in formal and public-facing settings. You will need excellent interpersonal skills, close attention to detail, strong time management and the ability to maintain confidentiality. Good situational awareness and sound judgement will be essential, together with the confidence to recommend practical adjustments, support safe arrivals and departures, and escape concerns through the appropriate channels.

The role may involve travel across Greater Manchester and working outside normal office hours, including some evenings and weekends, in line with the Mayor’s programme of engagements.

Key responsibilities

• Providing professional and discreet support to the Mayor at official engagements and events.
• Supporting safe and orderly arrivals, movement between locations and departures in liaison with the Mayor’s Office.
• Assisting with practical arrangements for the Mayor, Deputy Mayor and senior officers attending events, working with colleagues, venues, hosts and external partners.
• Being present to provide timely assistance while respecting the Mayor’s personal space and enabling normal interaction with residents, guests and stakeholders.
• Monitoring schedules and responding effectively to last-minute changes or emerging issues.
• Ensuring that relevant materials and other requirements are available and appropriately presented.
• Maintaining the highest standards of conduct, confidentiality and customer care.

What we are looking for

We are looking for a candidate who demonstrates:

• A strong commitment to excellent customer service and public service values.
• Professionalism, integrity, discretion and sound judgement.
• Excellent written and verbal communication skills.
• The ability to build positive working relationships with people at all levels.
• Strong organisation, attention to detail and the ability to manage competing priorities.
• A calm, adaptable and solutions-focused approach.
• Confidence using standard digital and office systems.
• A commitment to equality, diversity and inclusion.

Mandatory Information:

Artificial Intelligence (AI)

We embrace AI to enhance our operations and to innovate our services. However, we value human talent and are looking for passionate individuals to join our organisation.

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Employees on the redeployment register will be given priority for any vacancies in the first instance. If employees are identified as a match from the register then the vacancy may be withdrawn or put on hold pending an outcome.

For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licenced sponsor.

Basic DBS

Supporting Documents

Mayoral Attendant Role Profile