Customer & Office Support Manager

GMCA; Manchester; On-site; GBP 32,000 - 42,000; Full time

Job summary

GMCA is recruiting for a Customer & Office Support Manager to lead a professional, welcoming and efficient customer and office support service. The role focuses on ensuring a consistently high standard of service, creating a positive experience for visitors and colleagues, and smooth office operations within the organisation.

The post requires sound judgement, flexibility and a strong commitment to public service, with the ability to work with elected members, senior officers and external

Qualifications

• A strong commitment to excellent customer service and public service values.
• Professionalism, integrity, discretion and sound judgement.
• Excellent written and verbal communication skills.
• The ability to build positive working relationships with people at all levels.
• Strong organisation, attention to detail and the ability to manage competing priorities.
• A calm, adaptable and solutions-focused approach.
• Confidence using standard digital and office systems.
• A commitment to equality, diversity and inclusion.

Responsibilities

• Leading and coordinating high-quality reception, customer service and office support arrangements.
• Managing, supporting and developing staff to deliver clear service standards and priorities.
• Overseeing office systems, facilities-related requests, meeting support and day-to-day operational requirements.
• Handling enquiries and resolving service issues promptly, professionally and sensitively.
• Monitoring performance, workloads and customer feedback, and using this information to improve services.
• Working with colleagues and suppliers to maintain a safe, efficient and welcoming working environment.

Job description

Customer & Office Support Manager

Leading a professional, welcoming and efficient customer and office support service

About the opportunity

We are seeking a highly professional, organised and customer-focused individual to join our team as Customer & Office Support Manager. This is a visible and influential role, central to providing a consistently high standard of service, creating a positive experience for visitors and colleagues, and ensuring that our offices operate smoothly.

The role requires sound judgement, flexibility and a strong commitment to public service. You will work with elected members, senior officers, partners, stakeholders and members of the public, representing the organisation with professionalism at all times.

About the role

As Customer & Office Support Manager, you will lead the delivery of a responsive, welcoming and efficient front-of-house and office support service. You will oversee day-to-day customer and workplace operations, coordinate the support team, maintain effective systems and standards, and ensure that colleagues, visitors and partners receive a professional and consistent service.

You will be an experienced people and service manager who can balance operational priorities, resolve issues constructively and identify opportunities for improvement. You will bring strong organisational and communication skills, a practical approach to problem-solving and the confidence to work collaboratively across teams and with senior stakeholders.

Key responsibilities

• Leading and coordinating high-quality reception, customer service and office support arrangements.
• Managing, supporting and developing staff to deliver clear service standards and priorities.
• Overseeing office systems, facilities-related requests, meeting support and day-to-day operational requirements.
• Handling enquiries and resolving service issues promptly, professionally and sensitively.
• Monitoring performance, workloads and customer feedback, and using this information to improve services.
• Working with colleagues and suppliers to maintain a safe, efficient and welcoming working environment.

What we are looking for

We are looking for a candidate who demonstrates:

• A strong commitment to excellent customer service and public service values.
• Professionalism, integrity, discretion and sound judgement.
• Excellent written and verbal communication skills.
• The ability to build positive working relationships with people at all levels.
• Strong organisation, attention to detail and the ability to manage competing priorities.
• A calm, adaptable and solutions-focused approach.
• Confidence using standard digital and office systems.
• A commitment to equality, diversity and inclusion.

Mandatory Information:

Artificial Intelligence (AI)

We embrace AI to enhance our operations and to innovate our services. However, we value human talent and are looking for passionate individuals to join our organisation.

Applications that rely too heavily on AI may be rejected during shortlisting, however we understand that AI may be used as a reasonable adjustment, if using AI to support your application, please give a brief explanation why to help ensure fair selection process.

Privacy Notice

Employees on the redeployment register will be given priority for any vacancies in the first instance. If employees are identified as a match from the register then the vacancy may be withdrawn or put on hold pending an outcome.

For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licenced sponsor.