Maternity Ward Housekeeper & Patient Care Support

East and North Hertfordshire Teaching NHS Trust; East Ham; On-site; GBP 18,000 - 24,000; Full time

Job summary

East and North Hertfordshire Teaching NHS Trust is seeking a Housekeeper - Maternity to support ward services. The role involves serving meals and drinks to patients, ordering and stocking ward supplies, and ensuring the kitchen is clean and efficiently run.

The post emphasises patient-centred care, adaptability, and collaboration with nursing staff. The successful candidate will work within a support-driven hospital environment, adhering to health and safety and infection prevention guidelines

Qualifications

• Clear and polite telephone and verbal communications.
• Ability to work closely with all grades of staff.
• Dealing with enquiries/complaints
• Adaptability, prioritising work under pressure.
• Customer service focused environment.
• NHS hospital or hotel industry experience preferred.
• Food hygiene training.
• Cleaning standards/small maintenance tasks training.

Responsibilities

• Serve meals and drinks to patients throughout the shift.
• Order and stock ward products.
• Keep the kitchen clean and running efficiently.
• Communicate patients' nutritional needs to staff and relatives.
• Support the ward manager and clinical team as required.

Skills

Polite communication

Team collaboration

Customer service

Prior NHS/hospital/ hotel experience

Food hygiene knowledge

Cleaning standards

Under pressure prioritisation

Enquiries/ complaints handling

Education

Basic English and Maths

Computer literate

Job description

East and North Hertfordshire Teaching NHS Trust is seeking a Housekeeper - Maternity to support ward services. The role involves serving meals and drinks to patients, ordering and stocking ward supplies, and ensuring the kitchen is clean and efficiently run.

The post emphasises patient-centred care, adaptability, and collaboration with nursing staff. The successful candidate will work within a support-driven hospital environment, adhering to health and safety and infection prevention guidelines