Housekeeper - Maternity

East and North Hertfordshire Teaching NHS Trust; East Ham; In loco; GBP 18.000 - 24.000; Tempo pieno

Descrizione del lavoro

East and North Hertfordshire Teaching NHS Trust is seeking a Housekeeper - Maternity to support ward services. The role involves serving meals and drinks to patients, ordering and stocking ward supplies, and ensuring the kitchen is clean and efficiently run.

The post emphasises patient-centred care, adaptability, and collaboration with nursing staff. The successful candidate will work within a support-driven hospital environment, adhering to health and safety and infection prevention guidelines

Competenze

• Clear and polite telephone and verbal communications.
• Ability to work closely with all grades of staff.
• Dealing with enquiries/complaints
• Adaptability, prioritising work under pressure.
• Customer service focused environment.
• NHS hospital or hotel industry experience preferred.
• Food hygiene training.
• Cleaning standards/small maintenance tasks training.

Mansioni

• Serve meals and drinks to patients throughout the shift.
• Order and stock ward products.
• Keep the kitchen clean and running efficiently.
• Communicate patients' nutritional needs to staff and relatives.
• Support the ward manager and clinical team as required.

Conoscenze

Polite communication

Team collaboration

Customer service

Prior NHS/hospital/ hotel experience

Food hygiene knowledge

Cleaning standards

Under pressure prioritisation

Enquiries/ complaints handling

Formazione

Basic English and Maths

Computer literate

Descrizione del lavoro

East and North Hertfordshire Teaching NHS Trust

Housekeeper - Maternity

The closing date is 19 November 2026

We are recruiting for a Housekeeper - Maternity who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

You will be responsible for the provision of a high-quality service by meeting and greeting visitors to the ward. You will support the ward manager and the ward clinical team in ensuring a customer friendly approach is used in interactions with patients and stakeholders.

You will also support the general running of the ward by being involved in general organisational.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

You will serve the meals and drinks to our patients throughout the shift.

Do ordering and stocking up of the wards products.

Ensure kitchen is cleaned and efficient running.

Communicate with the patients and relatives of their nutritional needs.

About us

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

o The Lister Hospital, Stevenage

o New Queen Elizabeth II (New QEII), Welwyn Garden City

o Hertford County, Hertford

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person Specification

Previous Experience

• Clear and polite telephone and verbal communications.
• Ability to work closely with all grades of staff.
• Dealing with enquiries/complaints
• Adaptability, ability to prioritise work, especially under pressure.
• Customer service focused environment.
• Previous employment within the NHS within a hospital environment or hotel industry.
• Training in food hygiene
• Training in cleaning standards/small maintenance tasks.

Skills

• Motivation and initiative to work alone, and within a team.
• Able to organise and ensure that the environment is conducive to health care.
• Politeness, approachable with all patients, staff, and visitors.
• Confidentiality
• Flexible/adaptable.

Knowledge

• Knowledge of Health and safety Issues
• Clerical Procedures and Ordering of Supplies
• Working with the public
• Patients' nutritional needs
• Infection control issues

Qualifications / Training

• Basic general education - English & Math
• Computer Literate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

East and North Hertfordshire Teaching NHS Trust