Maternity Triage Ward Clerk

Sandwell and West Birmingham NHS Trust; Smethwick; On-site; GBP 21,000 - 29,000; Full time

Job summary

Sandwell and West Birmingham NHS Trust is recruiting for an Administrative Assistant in the Maternity Triage Unit at Midland Metropolitan University Hospital, Smethwick. The role is Band 2, contract permanent, full-time or part-time with flexible working, 37.5 hours per week across 13 shifts, including long days and nights.

You will provide essential admin support to doctors, midwives and the wider team, handle enquiries with sensitivity, and contribute to a smoothly run service on a 7-day rota.

Qualifications

• Relevant clerical experience.
• Previous NHS experience.
• NVQ Customer care or equivalent qualification.

Responsibilities

• Provide administrative support to doctors, midwives and the wider team.
• Handle enquiries and requests from patients and staff in person and by telephone.
• Cover a 7-day rota including long days and night shifts and work flexibly within the admin team.

Skills

Clerical skills

NHS experience

Education

NVQ Customer care or equivalent qualification

Job description

Main area Administrative Grade NHS AfC: Band 2 Contract Permanent Hours

• Full time
• Part time
• Flexible working

37.5 hours per week (split over 13 shifts per month - Long days and Night shifts) Job ref 381-WC-8145330

Site Midland Metropolitan University Hospital Town Smethwick Salary £25,272 per annum Salary period Yearly Closing 05/10/2026 23:59

Here at Sandwell and West Birmingham NHS Trust we’re committed to recruiting and supporting a diverse workforce and we welcome applications from all parts of the community. We are committed to having a team that is made up of diverse skills, experiences and abilities whilst employing people to our organisation who meet our Trust values of ambition, respect and compassion. With the opening of our new hospital, Midland Metropolitan University Hospital, it’s the coming together of expertise from every corner of our organisation and a show of our commitment to provide better healthcare and create more jobs and so much more. We at the Trust actively encourage Black and Minority Ethnic (BME) and disabled applicants, as well as members of the armed forces community and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce.

Job overview

The post holder will give administrative assistance in a busy Maternity Triage Unit. This is a varied role and the need for flexibility in approach and adaptability is essential. The post holder will be expected to be organised and carry out tasks in a timely manner, providing essential administrative support to doctors, midwives, and the wider team. The post holder must be able to cover a 7 day rota including both long day shifts and night shifts. Preferred working patterns can be discussed with the successful candidate upon appointment to the post.

Main duties of the job

The post holder must have the ability to work as part of a team to ensure all relevant administrative activities are carried out in a timely and accurate manner. You would be expected to handle enquiries and requests from women, relatives, staff colleagues confidently and sensitively both in person and by telephone.

The successful candidate must have a good standard of education, good organisational skills and be able to work as part of the team and adhere to confidentiality. The successful candidate must be able to work flexibly within the administrative team and work to cover a 7 day service.

Working for our organisation

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country – one of the country’s most culturally diverse
areas. It’s a friendly and welcoming place – a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values – Ambition, Respect and Compassion – are at the heart of who we are. They guide us every step of the way; how we work with each
other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.
Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to “Improve the Life Chances and
Health Outcomes of our Population.” It is what inspires, drives, and unites us every day. It’s what makes us unique.

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel
happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we’re ‘with you all the way’ we
want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.

Detailed job description and main responsibilities

Please see attached Job Description & Person Specification for full details of what this role entails.

Person specification

Experience

• Relevant clerical experience
• Previous NHS experience

Qualifications

• NVQ Customer care or equivalent qualification

The four partner Trusts of the Black Country Provider Collaborative (Dudley Group NHS FT, Royal Wolverhampton NHS Trust, Sandwell & West Birmingham NHS Trust, and Walsall Healthcare NHS Trust) are actively working in partnership to deliver a collective vision focused on providing"better, faster and safer care to the population of the Black Country and beyond".

To support this vision, we are (where appropriate and safe to do so) actively looking at new models of care which:

• Better protect elective / planned care service delivery across the system by organising on a 'hot and cold' arrangement
• Consider the optimal use of resources through consolidation and specialisation, and
• Seek to reduce unwarranted variance, level up / standardise care through a 'Networked Service Solution' approach across the four sites

Against this context, although this post is hosted by Sandwell & West Birmingham NHS Trust, there may be an expectation to work flexibly acrossthefour partner Trusts to better meet patient and service needs.

As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.

Healthcare services have a significant impact on the environment. We are committed to embedding sustainable practices. We expect all colleagues to support the delivery of our Green Strategic Plan and to drive positive changes in their department by joining our Green Impact programme.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.