Maternity Cover - Jo Malone London - Boutique Manager - 37.5 Hours

TN United Kingdom; St Albans; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Boutique Manager to inspire and lead a team of Sales Advisors. This role involves creating engaging customer experiences through exceptional service and innovative in-store events. You'll be responsible for driving sales, coaching your team, and ensuring smooth store operations. With a focus on creativity and customer relationship management, this position offers the opportunity to make a significant impact in a vibrant retail environment. Join a company that values your contributions and supports your professional growth.

Benefits

Competitive industry salary

Annual Leave & Family Leave

Product discount

Mental Health Wellbeing Initiatives

Employee Assistance Programme

Exclusive discounts and offers

Extensive Training & Development opportunities

Qualifications

• Proven retail management experience in a fast-paced environment.
• Strong leadership and coaching skills for team development.
• Experience in sales target setting and customer service.

Responsibilities

• Lead and develop a team of Sales Advisors to achieve targets.
• Create and execute business plans to attract and retain customers.
• Oversee store operations and ensure alignment with brand vision.

Skills

Retail Management

Customer Relationship Management

Sales Analysis

Team Development

Event Planning

Microsoft Office Proficiency

Job description

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Client:

Jo Malone London

Location:

St Albans, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5b86aaec5eaa

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

We are looking for a dynamic and inspirational Boutique Manager to lead, coach, and develop our team of Sales Advisors to achieve sales, customer service, and operational targets. You will be responsible for creating and executing an agile business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management, and leading a high-performing team.

Creativity is our daily focus. From signature Hand and Arm massages to hosting wedding consultations, floral crowns, graffiti art, chocolate tastings, and cocktail master classes, our services and events are renowned. As Boutique Manager, you'll elevate these events and ensure their success. You will also oversee the smooth operation of the store and ensure your team aligns with the Boutique and Brand vision. Coaching and inspiring your team to exceed KPIs and your own is essential.

Compensation and Benefits

• Competitive industry salary
• Annual Leave & Family Leave
• Product discount/Staff Product Concession monthly credit spend allowance
• Mental Health Wellbeing Initiatives (Unmind App and Employee Assistance Programme)
• Benefits platform with exclusive discounts and offers
• Work Life Connections – Employee Assistance Programme
• Extensive Training & Development opportunities

I,D&E STATEMENT

We seek a dynamic and inspirational Boutique Manager to lead, coach, and develop our team of Sales Advisors to meet sales, customer service, and operational goals. You will be accountable for creating and executing a flexible business plan to attract and retain customers via strategic targeting, exceptional customer relationship management, and leading a high-performing team.

Creativity is integral to our daily operations. From signature massages to hosting wedding consultations, floral crowns, graffiti, chocolate tastings, and cocktail classes, our services and events are highly regarded. Your role will include elevating these in-store events and ensuring their success. You will oversee the store's smooth operation and align your team with the Boutique and Brand vision. Coaching and inspiring your team to surpass KPIs and your own is vital.

Qualifications

• Proven retail management or assistant management experience, preferably in beauty or a fast-paced retail environment
• Experience in setting sales and customer service targets, sales analysis, and staff scheduling
• Experience in retail operations including inventory, facilities management, and cash reconciliation
• Proven leadership, coaching, and team development skills
• Experience in creating and executing in-store events
• Flexible availability across days and hours; please discuss your availability with the hiring manager
• Proficiency in Microsoft Office
• Proof of right to work in the country