Jo Malone London - Boutique Manager - Fenwick - 37.5 Hours

TN United Kingdom; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a dynamic and innovative company as a Boutique Manager, where you will lead a passionate team to deliver exceptional customer experiences. Your role will involve coaching Sales Advisors, managing in-store events, and aligning team goals with the brand's vision. With a focus on creativity and customer engagement, you will play a vital role in achieving sales and operational excellence. This position offers a competitive salary and a supportive work environment that values mental health and professional development. If you are ready to inspire and elevate the retail experience, this opportunity is perfect for you.

Benefits

Competitive industry salary

Annual Leave & Family Leave

Product discount

Mental Health Wellbeing Initiatives

Exclusive discounts and offers

Extensive Training & Development

Qualifications

• Proven experience in retail management or assistant management.
• Strong background in setting sales and customer service targets.

Responsibilities

• Lead and develop a team of Sales Advisors to achieve targets.
• Create and execute a business plan to attract and retain customers.

Skills

Retail Management

Customer Service

Team Leadership

Sales Target Setting

Event Management

Microsoft Office Proficiency

Job description

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Client:

Jo Malone London

Location:

Brent Cross, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

b22ffa1480a9

Job Views:

7

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

We are looking for a dynamic and inspirational Boutique Manager to lead, coach, and develop our team of Sales Advisors to achieve sales, customer service, and operational targets. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management, and leading a high-performing team.

Creativity is our daily routine. From signature Hand and Arm massages to hosting wedding consultations, floral crowns, graffiti art, chocolate tastings, and cocktail masterclasses, our services and events are renowned. As Boutique Manager, you will elevate these in-store events and ensure their success. You will also be responsible for the smooth operation of the store and aligning your team with the Boutique and Brand vision. Coaching and inspiring your team to exceed KPIs, including your own, is essential.

Compensation and Benefits

• Competitive industry salary
• Annual Leave & Family Leave
• Product discount/Staff Product Concession monthly credit spend allowance
• Mental Health Wellbeing Initiatives (Unmind App and Employee Assistance Programme)
• Benefits platform with exclusive discounts and offers
• Work Life Connections – Employee Assistance Programme
• Extensive Training & Development

I,D&E STATEMENT

We seek a dynamic and inspirational Boutique Manager to lead, coach, and develop our Sales Advisors, achieving sales, customer service, and operational goals. You will create and execute an agile business plan to attract and retain customers through strategic targeting, excellent customer relationship management, and leadership of a high-performing team.

Creativity is integral to our daily activities. From signature massages to wedding consultations, floral crowns, graffiti art, chocolate tasting, and cocktail masterclasses, our services and events are highly regarded. Your role involves elevating these events and ensuring their success. You will oversee store operations, ensure team alignment with the Boutique and Brand vision, and coach your team to surpass KPIs.

Qualifications

You will have:

• Proven retail management or assistant management experience, preferably in beauty or a fast-paced retail environment
• Experience in setting sales and customer service targets, analyzing sales, and staff scheduling
• Experience in retail operations, including inventory, facilities management, and cash reconciliation
• A proven track record of leading, coaching, and developing teams
• Experience in creating and managing in-store events
• Flexible availability across days/hours; please discuss your availability with the hiring manager
• Proficiency in Microsoft Office
• Proof of right to live and work in the country