Maternity Admin Clerk

NHS; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading NHS Trust is seeking a Maternity Admin Clerk to join their Administration team at St Mary's@Wythenshawe Hospital. The successful candidate will provide essential customer service and administrative support, working with healthcare professionals to ensure optimal patient care. This role demands excellent communication and IT skills in a busy reception environment with a focus on flexibility and team collaboration.

Qualifications

• Previous receptionist/customer service experience.
• High volume telephone experience.
• Experience using Patient Information Systems.

Responsibilities

• Provide reception & general administrative service.
• Schedule and manage maternity appointments.
• Deliver professional telephone service to pregnant individuals.

Skills

Customer service

Communication skills

IT skills

Interpersonal skills

Flexibility

Education

NVQ 2 in office administration

Good level of education or relevant experience

Job description

Go back Manchester University NHS Foundation Trust

Maternity Admin Clerk

The closing date is 08 July 2025

We are looking for someone to work in a busy, customer/administration service-based role who has excellent telephone and communication skillsto join our Administration team at St Mary's@Wythenshawe Hospital primarily on our C1 reception.

You will work alongside the Consultants, Doctors and Midwives to ensure patients receive the best care possible, we are looking for someone tobring a positive approach to our working environment.

Successful candidates must have excellent IT skills and experience working in a customer service or healthcare environment as you will beexpected to use IT and communication equipment associated with call handling and data input.

You should demonstrate high levels of personal commitment to facilitate t

You will also need to work flexibly across our Maternity service applying a methodical approach to a varying workload. Good interpersonal skills and the ability to work on your own initiative and as part of a team are essential.

o The role is 30 hours per weeko The hours required will be 13:45 - 19:45 Wednesday to Sunday although the candidate will need to be flexible dependent on service needs.

Main duties of the job

Provide a robust and professional reception & general administrative service as required by the department.

To attend patients in HIVE in keeping with departmental & Trust policies.

To provide a professional and confidential telephone service to pregnant people and healthcare professionals. Ensuring phone calls enquiries are actioned & communicated in a timely manner.

Assist the Consultant and Midwives with any requirements within the clerical and administration job role.

Scheduling, rescheduling and cancellation of maternity appointments & scans on HIVE.

Managing relevant appointment Work queues and snap boards on HIVE.

Report IT issues on behalf of the team and keep an accurate record of job references, brief information of issues and outcomes using excel databases.

Maintain a smart appearance.

Any other duties which are commensurate with the post and grading as requested by the Management team.

About us

MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Job responsibilities

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [e-mail].

Were looking forward to hearing from you!

Person Specification

Qualifications

• A good level of education or relevant experience
• NVQ 2 in office administration

Experience

• Previous receptionist/customer service experience
• Basic office skills
• High volume telephone experience
• Proven experience of team working
• Experience using Patient Information Systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Manchester University NHS Foundation Trust