Maternity Admin Clerk

Transformationunitgm; Manchester; On-site; GBP 24,000 - 28,000; Part time

Job summary

A leading NHS Trust in Manchester seeks a Maternity Admin Clerk for part-time administrative support in a high-paced, customer-focused environment. Candidates must possess excellent communication and IT skills, with prior experience in healthcare or customer service. The role involves working alongside healthcare professionals to provide essential services, ensuring a smooth administrative process for patients. Join a respected organization committed to inclusivity, professional development, and high-quality care.

Qualifications

• Previous receptionist/customer service experience.
• Basic office skills.
• High volume telephone experience.

Responsibilities

• Provide a robust and professional reception & general administrative service.
• Ensure timely communication with patients and healthcare professionals.
• Schedule and manage maternity appointments & scans.

Skills

Excellent telephone skills

Communication skills

Excellent IT skills

Interpersonal skills

Flexibility

Education

NVQ 2 in office administration

A good level of education or relevant experience

Job description

Main area Obstetrics Grade Band 2 Contract Permanent Hours Part time - 30 hours per week (Wednesday to Sunday 13.45-19.45) Job ref 349-SMH-7141040-RL4

Employer Manchester University NHS Foundation Trust Employer type NHS Site Wythenshawe Hospital Town Manchester Salary £24,169 per annum (pro rata) Salary period Yearly Closing 08/07/2025 23:59

Maternity Admin Clerk

Band 2

Job overview

We are looking for someone to work in a busy, customer/administration service-based role who has excellent telephone and communication skills
to join our Administration team at St Mary’s@Wythenshawe Hospital primarily on our C1 reception.

You will work alongside the Consultants, Doctors and Midwives to ensure patients receive the best care possible, we are looking for someone to
bring a positive approach to our working environment.

Successful candidates must have excellent IT skills and experience working in a customer service or healthcare environment as you will be
expected to use IT and communication equipment associated with call handling and data input.

You should demonstrate high levels of personal commitment to facilitate t

You will also need to work flexibly across our Maternity service applying a methodical approach to a varying workload. Good interpersonal skills and the ability to work on your own initiative and as part of a team are essential.

• The role is 30 hours per week
• The hours required will be 13:45 – 19:45 Wednesday to Sunday although the candidate will need to be flexible dependent on service needs.

Main duties of the job

Provide a robust and professional reception & general administrative service as required by the department.

To attend patients in HIVE in keeping with departmental & Trust policies.

To provide a professional and confidential telephone service to pregnant people and healthcare professionals. Ensuring phone calls enquiries are actioned & communicated in a timely manner.

Assist the Consultant and Midwives with any requirements within the clerical and administration job role.

Scheduling, rescheduling and cancellation of maternity appointments & scans on HIVE.

Managing relevant appointment Work queues and snap boards on HIVE.

Report IT issues on behalf of the team and keep an accurate record of job references, brief information of issues and outcomes using excel databases.

Maintain a smart appearance.

Any other duties which are commensurate with the post and grading as requested by the Management team.

Working for our organisation

MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [e-mail] .

We’re looking forward to hearing from you!

Person specification

Qualifications

• A good level of education or relevant experience
• NVQ 2 in office administration

Experience

• Previous receptionist/customer service experience
• Basic office skills
• High volume telephone experience
• Proven experience of team working
• Experience using Patient Information Systems

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.