Housing Contracts Manager (West Cornwall)

Cornwall Housing; Truro; Hybrid; GBP 49,000 - 60,000; Full time

Benefits offered by this job

Local Government Pension Scheme

28 days annual leave plus bank hols

Flexible approach to work

Professional development support

Discount portal

Job summary

Cornwall Housing in Truro is seeking an experienced property maintenance leader to oversee locality-based repairs, maintenance and planned works across a large housing portfolio. You’ll ensure services are customer-focused, cost-effective and compliant with regulatory standards.

You’ll lead contractor performance, procurement activity and service improvements, working closely with Housing Management to resolve complex issues and deliver a joined-up service.

Qualifications

• CIH Level 4 qualification or willingness to work towards it.
• Degree or HNC in a relevant discipline with extensive repairs experience.
• Strong track record delivering responsive repairs and planned maintenance.

Responsibilities

• Lead locality-based repairs, maintenance and planned works across a significant portfolio.
• Oversee contractor performance, procurement activity and service improvement.
• Manage budgets, risks and outcomes with Housing Management and other teams.
• Shape the future of Property Services as part of the Wider Leadership Team.

Skills

Contractor management

Budget management

Procurement processes

Health and safety

CDM

Data literacy

Negotiation

Stakeholder management

Analytical skills

Communication

Education

CIH Level 4 qualification

Degree or HNC in a relevant discipline

Job description

Are you ready to lead the delivery of large-scale repairs and maintenance services across a diverse social housing portfolio? Do you have the drive and passion to shape high-performing teams, manage contracts and budgets, and deliver safe, high-quality services that make a real difference to our residents?

We’re looking for an experienced property maintenance leader with strong contract management and leadership skills to oversee the delivery of high-quality, compliant repairs and maintenance services across our housing portfolio.

About the role

This is a key leadership role responsible for the delivery of locality-based repairs, maintenance and planned works across a significant portfolio. You’ll ensure services are customer-focused, cost-effective and fully compliant with regulatory standards.

Working with contractors, colleagues and partners, you’ll take ownership of performance, budgets and outcomes—driving improvements in service quality, customer satisfaction and value for money. You’ll provide clear oversight of delivery, ensuring risks are managed, standards are met and services remain safe and compliant.

You’ll lead on contractor performance, procurement activity and service improvement, working closely with Housing Management and other teams to resolve complex issues and deliver a joined-up service. As part of the Wider Leadership Team, you’ll also contribute to business planning, risk management and shaping the future of Property Services.

Cornwall Housing is evolving to better meet the needs of the people and communities we serve. Our values of Collaboration, Honesty and Learning are central to this, helping us stay focused on doing the right things in the right way. These values guide how we work openly, take responsibility and keep improving the way we deliver our services. By bringing our teams closer to our customers and strengthening our local presence, we’re building a more responsive and supportive organisation.

If you want to make a real impact, work positively with others and help shape better outcomes for local people, this could be the perfect next step. Join us to create safe homes in strong communities for one and all!

Want to learn more about working in Property Services at Cornwall Housing?

Take a look at our Recruitment Pack to hear more about our teams, our plans for the future, employee benefits and what it's like to work with us: https://www.cornwall.gov.uk/media/ax3fwy51/propertyservices_recruitmentpack-compressed.pdf

About you

To be successful, you’ll have:

• A CIH Level 4 qualification (or willingness to work towards), or a degree/HNC in a relevant discipline, combined with extensive experience delivering responsive repairs and planned maintenance services.
• A proven track record of effectively managing property maintenance services and the built environment.
• Significant experience of contractor management, including monitoring performance, service standards, budgets and outcomes.
• A strong understanding of procurement processes, contract management, health and safety, CDM and risk management.
• Experience working with contractors, customers and stakeholders to resolve complex operational issues, contract variations and service challenges.
• A successful track record of using performance information and management data to drive service improvement and support decision-making.
• Strong analytical and data literacy skills, with the ability to interpret, analyse and communicate information effectively.
• Excellent negotiation, communication and stakeholder management skills, with the ability to build effective working relationships and influence outcomes.
• Experience within social housing, local government housing, ALMOs or housing associations will be highly advantageous.

To find out more about the role and requirements, please view the Role Profile: https://www.cornwall.gov.uk/media/1c0puvu3/500073_regionalcontractmanager_rp.pdf

Our offer to you

Salary: £54,973 per year

Working Hours: 37 hours per week

Contract Type: Permanent

Base: Hybrid working - working from office, home, site and in the community as needed. Your base will be our main office in Dalvenie House, New County Hall, Truro, TR1 3AY. This role requires you to typically work from the office at least 1-2 days per week, sometimes at short notice.

What you’ll get from us in return is:

• A challenge like no other – Cornwall is unique and so are we!
• A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases), Local Government Pension Scheme, 28 days annual leave plus bank hols (rising to 31 days plus BHs after 5 years’ continuous service) with the option to buy more, family friendly policies, and our flexible approach to work
• A senior management team who will listen and support you, and encourage your ideas and creative thinking
• Investment and support in your continuous learning and development
• Access to discounts on entertainment, shops, wellbeing and travel through our on-line portal
• And a chance to really make your mark

Safeguarding

We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a Basic DBS check. You will be asked to complete the relevant DBS check to be successfully appointed to the role.

We are a Disability Confident Committed employer

We are a Disability Confident Committed employer and aim to interview disabled applicants who meet the essential requirements of the role. Where application numbers are high, we may invite those who best meet these requirements. We will also work with you to put reasonable adjustments in place where possible.

Redeployees

– Cornwall Housing, Cornwall Council and the Corserv Group are associated employers. We have reciprocal arrangements agreed for redeployment. If you are a Cornwall Housing, Cornwall Council or Corserv Group employee with redeployment status confirmed by HR (for example, confirmed at risk of redundancy or dismissal due to disability-related ill health), once you have applied please email us at [e-mail] to let us know that you are applying as a redeployee.

Thank you for your interest in supporting our important work at Cornwall Housing, delivering safe homes in strong communities for one and all!