Matchday Spectator Safety Steward

Carlisle Support Services; Burnley; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Competitive hourly rate

Pension scheme

Shift flexibility

Career development

Uniform provided

Job summary

Carlisle Support Services is recruiting enthusiastic, reliable individuals to join our team, working with Burnley FC at Turf Moor. You will learn quickly and receive full training and ongoing support to help you succeed in a role focused on safety and customer care.

Shifts are casual, typically 5–7 hours per event, with evenings and weekends. You’ll scan tickets, direct spectators, monitor crowds and manage queues, contributing to a safe matchday experience.

Qualifications

• Friendly, approachable and professional demeanor.
• Experience in events or customer care is a plus.
• Willingness to obtain Level 2 Spectator Safety certificate (funded).

Responsibilities

• Scan tickets.
• Direct spectators.
• Monitor crowds.
• Manage queues.

Skills

Friendly

Customer service

Reliability

Punctuality

Education

Level 2 certificate in Spectator Safety

Job description

Job Introduction

Matchday Spectator Safety Steward - Carlisle Support Services, Working in Partnership with Burnley Football Club

The Benefits

• A competitive hourly rate of pay – paid monthly
• Access to Company Pension Scheme after qualifying period
• Stream - financial flexibility and instant access to earned and authorised wages
• Clear Career Pathways- The opportunity to level up your career with 58% of salaried roles filled by our internal candidates, there’s a chance for everyone
• Full induction, ongoing training, and career development
• Quality kit and uniform, everything you need to perform your role effectively
• Employee Assistance Program
• Refer a Friend Scheme

The role

Carlisle Support Services is looking for enthusiastic, reliable, and dedicated individuals to join our team, working with our client, Burnley FC. If this sounds like you, and you’re willing to learn new skills to develop your career, we promise to provide full training and all the support you’ll need to help you to succeed.

Location

Turf Moor- Home of Burnley FC (BB10 4BX) with opportunities to cover shifts at, Accu Stadium (Huddersfield),Elland Road (Leeds), Old Trafford (Manchester), Manchester Central Convention Centre (Manchester).

Pay: £13.45 per hour

Hours

Working on a casual basis on match/event days you have the ability to be flexible around your current commitments.(5-7 hours per shift)

Please be aware that this is not a full time role, colleagues have the flexibility to choose and book their own shifts for home games or Ad-hoc events at the stadium

There will be a minimum of 23 home games between August and May with potential for additional shifts depending on how the football season pans out

Football and events take place evenings and weekends only.

Your core role will be to ensure the safety and security of everyone in Turf Moor this could include, but not limited to;

• Scanning tickets
• Directing spectators
• Monitoring crowds
• Managing queues

Is this you

• Friendly, approachable, and always professional
• Reliable, punctual, flexible, and smart in appearance
• Enthusiastic and motivated to do a great job
• Ideally some experience in an events environment or a customer care role
• Able to interact with clients and customers in a positive manner
• Level 2 certificate in Spectator Safety, or willingness to obtain the qualification (This will be a requirement if hired, but we will fund this for you)
• Willing to work at other Carlisle Events venues across the region (desirable)

This is us

Join a growing market‑leading brand of support services to work with the UK’s largest brands such as Liverpool Football Club, Jaguar Land Rover, Tesco and many more.

Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.

Equality, Diversity, and Inclusion

At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. In all situations people will be judged solely on merit or ability.

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