Matchday Premium Ticketing Assistant

Brighton and Hove Albion Football Club; Brighton; On-site; GBP 17,000 - 25,000; Full time

Job summary

Brighton & Hove Albion FC is seeking staff for matchday duties at the American Express Stadium. You will work in the 1901 ticket office, handling premium member enquiries, processing ticket collections, and capturing customer details in the ticketing system.

Role requires excellent customer service, the ability to stay calm under pressure, and a proactive approach to upselling and cross-selling. NFC ticketing support may be required at times.

Qualifications

• Experience in customer service, sales or ticketing is desirable.
• Excellent customer service skills and ability to work calmly under pressure.
• Positive attitude and strong interpersonal skills appreciated.

Responsibilities

• Serve as a key representative for the club at the 1901 ticket office on matchdays.
• Handle general matchday, ticketing and hospitality enquiries from high net worth members.
• Process ticket collections and accurately capture customer details in the ticketing system.
• Proactively upsell and cross-sell commercial products.
• Assist at turnstiles with NFC ticketing operations when required.

Skills

Customer service

Sales

Ticketing system

Upsell cross-sell

Interpersonal skills

Tools

Ticketing system

Job description

Village Way, Brighton and Hove, Brighton BN1 9BL, UK

Job Description

Hours: To work home matchdays throughout the season including Men’s Premier League, WSL, European, Cup games and Friendlies

Location: American Express Stadium, Brighton

Contract Type: Worker Agreement

Deadline Day: 24 th August 2026

About Brighton & Hove Albion FC We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.

Deliver exceptional matchday service to our premium members!

In this role you will be stationed in the 1901 ticket office on matchdays to act as a key representative for the club. You will handle general matchday, ticketing, and hospitality enquiries from high net worth members, process ticket collections, and accurately capture customer details within our ticketing system. Additionally, you will proactively upsell and cross-sell commercial products and assist at turnstiles with NFC ticketing operations whenever required.

You will have excellent customer service skills, with the ability to work calmly under pressure. While prior customer service, sales, or ticketing system experience is desirable, we place the highest value on your positive attitude, strong interpersonal skills, and dedication to championing our Team Brighton values.

Our values are essential to our success

Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:

• Act with Integrity
• Make it Special

Our commitment to EDI We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact [e-mail]

Safeguarding is part of everything we do We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.

This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.

Village Way, Brighton and Hove, Brighton BN1 9BL, UK