Master Technician / Workshop Controller

Internetwork Expert; United Kingdom; On-site; GBP 50,000 - 70,000; Full time

Job summary

INEOS Automotive in the UK is hiring a Master Technician with Workshop Control to maximise workshop throughput, provide the highest level of technical authority, and lead the diagnosis and resolution of the most complex vehicle concerns, including high‑voltage systems, software integration and engineering investigations.

The role combines hands‑on master technician work with workshop control: plan and prioritise workload, manage daily capacity, coordinate parts and warranty matters, and coach

Qualifications

• Master Technician accreditation or equivalent OEM master-level qualification.
• 8+ years' automotive workshop experience.
• Proven advanced diagnostic capability across mechanical, electrical and electronic systems.
• Strong competence in CAN systems, software flashing, ECU programming and HV systems.
• Previous workshop control, service control or loading experience.
• Strong planning, prioritisation and organisation skills.
• Confident communicator across technical and non-technical teams.
• Sound knowledge of warranty and job-card standards.
• Full driving licence.

Responsibilities

• Act as the highest bench level technical authority, resolving the most complex faults across the vehicle range.
• Control daily workshop loading, job allocation and progress when acting as Workshop Controller.
• Flex between hands on master technician work and workshop control according to demand.
• Work across customer, engineering, press, buyback, prototype and warranty‑return vehicles.
• Use OEM diagnostic equipment, special tools and workshop systems to the highest level.
• Coordinate parts, WIP and VOR visibility to protect throughput and on‑time delivery.
• Provide technical guidance, coaching and mentoring to technicians and apprentices.
• Work to OEM repair, Health & Safety and high voltage standards, and elevate to the Workshop Manager.
• Controls and coordinates daily workshop capacity across multiple technicians and vehicle programmes.
• Influences workshop utilisation, efficiency, productivity and on‑time delivery performance.
• Responsible for prioritisation and workflow decisions affecting customer vehicles, engineering vehicles, prototype programmes and warranty investigations.
• Operates autonomously in resolving the most technically complex issues with significant impact on vehicle quality, customer satisfaction and operational performance.
• Provides technical guidance and mentoring across the technician population and supports capability development planning.
• Supports business‑critical investigations involving vehicle quality, engineering concerns, warranty risk and safety‑related faults.

Skills

Master Technician accreditation

8+ years experience

Advanced diagnostics

CAN systems

Software flashing

ECU programming

HV systems

Workshop control experience

Planning and organisation

Communication

Warranty/job-card standards

Full driving licence

Job description

INEOS Automotive - Built For More

Since we started our journey to build a no nonsense 4X4, we've come a long way. We've established INEOS Automotive as a serious contender in 4X4 development and manufacturing. We've partnered with some of the biggest names in the automotive industry. We've made our way from vision to prototype. We've secured a world‑class production facility and delivery team. We've delivered Grenadiers to customers all around the world. We're building our double cab pick up, the Quartermaster.

People and Culture

Easy never changed anything. Not in manufacturing, science, engineering or energy - and certainly not elite sport. At INEOS we tackle every challenge head‑on, and we help extraordinary athletes achieve extraordinary things. When it comes to making positive change, we know nothing gets done without grit, rigor and humor. Our Automotive team consist of around 1500 employees, 10 locations and 44 nationalities, we're an international team working together to challenge the ordinary.

Your role

The Master Technician with Workshop Control is a senior technical and operational role responsible for maximising workshop performance, technical excellence and vehicle throughput. Acting as the highest level of technical authority within the workshop, the postholder leads the diagnosis and resolution of the most complex vehicle concerns, including high‑voltage systems, software integration, engineering investigations and emerging technologies.

In parallel, the role assumes responsibility for workshop control activities, optimising labour utilisation, workload planning, vehicle flow and resource allocation to achieve operational, quality and customer service objectives. The role provides technical leadership, coaches developing technicians and acts as a key escalation point for engineering, quality, warranty and operational stakeholders.

Responsibilities include (but are not limited to)

• Act as the highest bench level technical authority, resolving the most complex faults across the vehicle range.
• Control daily workshop loading, job allocation and progress when acting as Workshop Controller.
• Flex between hands on master technician work and workshop control according to demand.
• Work across customer, engineering, press, buyback, prototype and warranty‑return vehicles.
• Use OEM diagnostic equipment, special tools and workshop systems to the highest level.
• Coordinate parts, WIP and VOR visibility to protect throughput and on‑time delivery.
• Provide technical guidance, coaching and mentoring to technicians and apprentices. Work to OEM repair, Health & Safety and high voltage standards, and elevate to the Workshop Manager.
• Controls and coordinates daily workshop capacity across multiple technicians and vehicle programmes.
• Influences workshop utilisation, efficiency, productivity and on‑time delivery performance.
• Responsible for prioritisation and workflow decisions affecting customer vehicles, engineering vehicles, prototype programmes and warranty investigations.
• Operates autonomously in resolving the most technically complex issues with significant impact on vehicle quality, customer satisfaction and operational performance.
• Provides technical guidance and mentoring across the technician population and supports capability development planning.
• Supports business‑critical investigations involving vehicle quality, engineering concerns, warranty risk and safety‑related faults.

What we are looking for

Essential

• Master Technician accreditation or equivalent OEM master‑level qualification.
• 8+ years' automotive workshop experience.
• Proven advanced diagnostic capability across mechanical, electrical and electronic systems.
• Strong competence in CAN systems, software flashing, ECU programming and HV systems.
• Previous workshop control, service control or loading experience.
• Strong planning, prioritisation and organisation skills.
• Confident communicator across technical and non‑technical teams.
• Sound knowledge of warranty and job‑card standards.
• Full driving licence.

Desirable

• BMW experience preferred but not essential.
• OEM technical centre or main‑dealer experience.
• EV / Hybrid Level 3 or 4.
• Experience with prototype, engineering or SVO vehicles.
• DMS / workshop‑loading and analytics experience.
• Coaching / mentoring capability or IMI accreditation.